4.5 star rating Rating - based on 52 reviews & complaints
Promotional Products and Personalized Wedding/Party Favors custom printed for the customer at the lowest prices guaranteed.  
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Customer Reviews, Ratings & Complaints
Complaint Posted 4/12/2018
WORST Imprint Ordering Experience
This is the WORST imprint ordering experience we have ever had. We regularly order imprinted items on behalf of our clients. From placing the order to multiple attempts to contact the art department to being told our order is in production when th... Read More »
Complaint Posted 5/23/2016
DO NOT USE THEM - This company is NOT good hey sell you JUNK and then don't help you with the problems. I did Hats, Shirts, and logo glasses and they were all NO good. Then no one helps you with the problem they just try to make you go away by ign... Read More »
Complaint Posted 6/17/2015
NO Communication
I wish I didn't Have to give them 1 Star. THEY ARE NOT A HONEST COMPANY. Ordered 1000 cooler bags for my FARM, Was told I would receive them on 2 weeks after I ordered them.... 2 weeks came and went. I need the bags for my customers. I Had to go... Read More »
Complaint Posted 4/24/2015
Worst experience with ordering and customer service
This was the first time our company ordered from Discountmugs. When we placed the order, we explained that if we didn't receive the product by the deadline, then we didn't need it. Discountmug committed to getting it to us, took our $$, but failed... Read More »
Review Posted 6/25/2014
Great Service
I have a small business doing craft shows. I order Tumblers almost every week. Manny goes out of his way to make sure I receive them in time for my show. Thank You Manny DM1435622 Read More »
Review Posted 6/25/2014
Great promotional products
My son had a fundraising project at school and we needed to purchase water bottles. I went online and found their website which had a variety of promotional products at a low cost. The item which I had purchased was eligible for free shipping and... Read More »
Review Posted 5/8/2014
Excellent Service
Although my initial contact with Discount Mugs was poor, once I spoke with Catherine in Customer Service, everything was made right. I was not satisfied with the color of the product I received and Catherine was able to replace the product with on... Read More »
Review Posted 11/8/2013
Great Product, Great Prices, Great Service!
I have to say that what could have turned out to be a disaster was not only averted by this classy web business, but handled with expedience, courtesy, humor and in a thoroughly supportive manner. We ordered, and had rush shipped, some merchandise... Read More »
Review Posted 10/29/2013
Stellar Customer Service
I have used these guys many times to print mugs (naturally), plus t-shirts, hats - all the basic trade-show giveaways. They always do a good job for the money and are my standard go-to - because they know what they're doing. Since working with the... Read More »
Review Posted 7/26/2013
Customer satisfaction
I have been using Discount mugs for serial years for 3 different agencies and I’ve never had any kind of problems. I’ve done a lot of shopping around on Pricing, products, printing and shipping. Discount mugs is top notch from the time you place y... Read More »
Review Posted 6/10/2013
Discount mugs has Great pricing and Great customer service!!
I had a problem with the color of can koozies that I ordered and Catherine from discount mugs took care of me and said that this will get taken care of and it did! She was great to work with and was very prompt and easy to work with!! Five Star on... Read More »
Review Posted 6/7/2013
Excellent Customer Services
Cathy was my customer svcs rep and she was excellent in solving my problem quickly. I was expecting to get the run-around and hear "it's your fault, not ours";however, I was completely surprised when she offered alternatives that did not... Read More »
Review Posted 5/1/2013
Great Customer Service
The customer service from this company is outstanding. We had problems with items damaged in transit as well as a problem with logo size on the mug we selected. They replaced the mug with one that suited our logo better at no charge. Cathy provide... Read More »
Review Posted 4/30/2013
Catherine service
Catherine gave us excellent costumer service i will continue making my business with your company Best Regards Read More »
Review Posted 4/11/2013
Stand behind their service
We received our mugs and there was a printing problem. They replaced the entire order within a few days. We will use them again. Read More »
Review Posted 3/28/2013
Fabulous customer service experience
Catherine Lanuez promptly provided a great solution to my customer service issue. I could not be more pleased with how the situation was resolved. Read More »
Review Posted 3/12/2013
Speedy service
We requested a sample and received the wrong one. Our customer service rep, Catherine Laneuz, was very thorough and efficient in clarifying the problem and sending us the correct bag quickly. My only question is why we received the wrong sample to... Read More »
Review Posted 3/3/2013
Discount Mugs
I have placed multiple orders with Discount Mugs. I order full-color, wrap around sublimated mugs imprinted with my vector graphic images. On the first order of 144 mugs, there was an approx. 10% error rate. Perhaps my personal inspection of each... Read More »
Review Posted 3/1/2013
great customer service / discount mugs
I have ordered from this company before and the order was perfect, I placed another order and had a problem with some pens..I called on a Friday late in the day got Catherine (cathy) I explained my problem and I was a little stressed and she spoke... Read More »
Review Posted 1/16/2013
Great company and service
After searching for a company on Google we decided to use for some company printed coffee mugs. When we ordered our original black mugs the color of our logo was completely off. Instead of a bright read it was a dried blood red. T... Read More »
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Additional Business Information
Hours   Monday - Friday 8:00am - 11:00pm
Saturdays 9:00am - 6:00pm EST Live chat services 7 days a week
Phone   (800) 569-1980 Address   12610 NW 115 Avenue
Medley, FL 33178
Website Email
Contact   Amin Rahman-Ramjee Other  
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