Helio, LLC

1.5 star rating Rating - based on 13 reviews & complaints
 
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Customer Reviews, Ratings & Complaints
Complaint Posted 5/6/2009
Review 5/6/2009
TERRIBLE CUSTOMER SERVICE.

There are two main issues. I never received my deposit back, and I believe that I was wrongfully charged with cancellation fees. I had a 2 year contract with Helio, which is now owned by Virgin Mobile. At the time of... Read More »
 
 
 
Complaint Posted 5/26/2008
Review 5/26/2008
This company gets a masters degree in crape and bull!!!!! The desirve the most horrific,lieing,cheating award with out a shadow of a doubt. I sent a certified letter to Sky Dayton and no response. My problem has been since Sept. 2007 and still no... Read More »
 
 
 
Complaint Posted 5/12/2008
Review 5/12/2008
STAY WITH YOUR CURRENT CARRIER!! I HAVE BEEN WITH HELIO AND HAVE HAD NOTHING BUT A HEADACHE OF NUMEROUS OVERCHARGES AND COUNTLESS HOURS INVESTED INTO CUSTOMER SERVICE CALLS THAT LEAD TO ME BEING MYSTERIOUSLY DISCONNECTED ON (FROM BOTH MY CELL AND... Read More »
 
 
 
Review Posted 4/21/2008
Review 4/21/2008
This is the email I sent their corporate their complaints department......

On 4/21 I called your company about the warranty you offer for your devices. The warranty is vague, but seems to cover hardware defect. My phone's menu button simply st... Read More »
 
 
 
Complaint Posted 3/13/2008
Review 3/13/2008
Well I am just starting the process of a huge war with Helio. But I figured I would go ahead and let other people know about this company before they sign a contract! I started a contract in June of 2007 with Helio because I thought the phones wer... Read More »
 
 
 
Review Posted 2/1/2008
Review 2/1/2008
Just recently I have had a problem with their service. But it was more of a technical error and didnt get resolved until I filed a complaint with the Better Business Bureau AND contacted the company directly.

Overall, I do love the service and... Read More »
 
 
 
Complaint Posted 1/14/2008
Review 1/14/2008
It seems to be very apparent that these problems with Helio are problems that EVERYONE has so maybe they will listen one day and change before their company grounds themselves into non-existence. I will tell my story anyway. I ordered a new phone... Read More »
 
 
 
Complaint Posted 1/5/2008
Review 1/5/2008
Around August or September of 2006 I was tired of my bland phone and saw an ad for Helio on mypspace.com.
The ad said "No contract, no ttermination fees, cancel whenever you want." That sounded good to me so i signed up. Little did I know I was e... Read More »
 
 
 
Complaint Posted 12/14/2007
Review 12/14/2007
On July 4, 2007 I ordered a Helio Cell Phone & accessories for $249.10. The Customer Sales did state a 'return it within 30 days for a full refund' policy. A day after the transaction I had 2nd thoughts about a 2nd cell phone I really didn't need... Read More »
 
 
 
Complaint Posted 11/13/2007
Review 11/13/2007
Date may be slightly off. August 9, 2007 I ordered a Helio Heat. Yes, the Customer Sales did state a 'return it within 30 days for a full refund'. A day after the transaction I had a bad feeling and went to the web's Rip-Off Report. Lo'& Behold, t... Read More »
 
 
 
Complaint Posted 10/20/2007
Review 10/20/2007
This was the WORST CONSUMER EXPERIENCE of my life. It was trouble from the beginning, and now trouble over a month beyond when it should have ended. As the other reviewer stated, their "30 Day Total Happiness Guarantee" is anything but. First of... Read More »
 
 
 
Review Posted 10/2/2007
Review 10/2/2007
when sending in your monthly payments, please make sure you use a credit or debit card. if you send it by way of mail, you can look for your service to be turned off.i had several experiences where as i sent in payments that were reported as never... Read More »
 
 
 
Complaint Posted 9/14/2007
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Review 9/14/2007
The "30 Day Happiness Guarantee" is anything but that. I got the phone and the plan at a Helio store in Manhattan, NYC. After a week, I decided to cancel. I was not happy with it. I brought the phone back and the cost of the phone was credited b... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (866) 794-8049 Address   10 Independence Blvd.
Warren, NJ 07059
Website   http://www.helio.com Email  
Contact   Tier 3 Premier Support Other  
 
 
 
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