Lisa T.'s review of Grand Discovery Consultants, LLC

Grand Discovery Consultants, LLC

Customer Reviews & Ratings
Complaint Posted 7/11/2019
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Avoid this Grand travel resort aka discovery consultants
I joined this company from their Garner NC preview center June 28th after being advised that a week anywhere would cost $550 plus a $25 booking fee along with an annual fee of $159 only to be paid if you use their service within that year. I would call into customer service and make my request they would email me to confirm, then they would send me my options. I called, they emailed me, I confirmed my request asked them to proceed, and hadn't received any information since. I recieved a call at some point from a woman named Lisa who informed me they were working on my request yet I hadn't received any offer thru email as the sales office said I would. I emailed Christy, and asked since it has only been 3,5, or 10 business days since I signed this contract (due to the billing and the 4th of July holiday) with their company if I could get a full refund and advised her of the information I had found out this morning July 10th regarding ADA rooms and resort/hotel policies, Christy informed me no, I only had 3 days to cancel my contract with their company. I asked her where that paper was since I had all of my paperwork in my folder in front of me and I had been looking for their cancellation policy. I asked who I needed to speak with to get all of my money back and get out of their program, I informed her of the information regarding resorts and hotels letting her know that my handicapped daughter had to have a roll in shower also letting her know I just found out that no reservation service could guarantee my daughter the handicapped room that we would get only the resort/hotel is able to do that and you have to be on their property ready to check in before they informed you of the type of ADA room you would get. Christy stated No since I joined their program and paid the initial $3245 on June 28th I couldn't get a refund told me she was emailing with her supervisor and would transfer me to him. Christy transferred me to the actual owner of the company. When speaking with Marvin I asked him for a refund letting him know that I had found out earlier that morning there were 3 types of ADA rooms for handicapped people and only the resort/hotel could guarantee me the type of room I would receive and only once I arrived on their property would they be able to do that. I advised him my daughter has a roll in shower chair and had a complete spinal fusion and could not use just any handicapped shower. He told informed me my issue was truly me trying to get the date of 12.26.19 since it is a Thursday. He stated since I owned a timeshare that i should know I could only go from Friday til Friday or Saturday to Saturday. Which is super NOT the case. Marvin also proceeded to tell me that he had in front of him the right of cancellation policy that I signed which seems to be the only missing from my book piece of paper! Stating I only had 3 days to be entitled to a full refund. It's only been 3 business days since I was charged $159. Also, this company told me I would have to wait to do anything due to the July 4th holiday. I plan to go back to the Garner location and ask for a refund in full and file a police report along with a ncdoj complaint and will hire a lawyer to take them to court to recieve my monies back along with contacting the Federal level of ADA association to protect the rights of my handicapped daughter. Which all of this could have been avoided with them refunding my money. After speaking with Marvin and being denied a refund you can clearly see what you are promised in the sales office before you speak with his son at the end, is most likely all untruths and their company is not legitimate. =( very sad this man would try to put a single mom with a handicapped daughter is this situation.
I have contacted an attorney for a class action lawsuit.
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Additional Business Information
Hours   Phone   (828) 667-3166 Address   600 Alliance Court, Suite 200
Asheville, NC 28806
Website Email
Contact   Marlin Orr Other  
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