SHANDRA C.'s review of Royal Air Houston

Royal Air Houston

Customer Reviews & Ratings
Complaint Posted 11/20/2019
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Read Before Thinking of Hiring this Company!!!
Houston Air Comfort (also doing business as Royal Air) fell through my roof months ago from the 2nd story, damaged our furniture on the first floor and the items on the furniture. Houston Air Comfort (also doing business as Royal Air) left the entire insulation from the 2nd floor down to the 1st floor, left all the broken glass for me to clean up including the sheetrock hanging from the ceiling and what had fallen on the floor and on the furniture! They stained my carpet with some black stain all on the 2nd floor down my stairs. They broke a piece of my stairwell. Left Sheetrock on the floor. Just unreal! In addition, NO ONE had called us to apologize from the office and still has not to this day (months later)! I had gathered receipts from my broken belongings and sent to accounting and went back and forth for weeks – Of course no payment is being compensated because I was told it was my fault for not providing a safe environment for them to work in. I have been emailing the accounting department because Leslie is the only one that will respond about getting reimbursed over months now. I finally received a message from a Gloria Garcia after a few months of going back forth requesting my out of pocket expenses: See her response below Gloria Garcia Tue, Nov 5, 4:11 PM (11 days ago) to me, Leslie Again, per your contract with First American, as a home owner, you are responsible for providing a safe work environment for technicians for any work provided in your home.The negligence on your part caused long term injury to our technician. She really stated that my home was an unsafe working environment and this is my fault! Unbelievable! We are currently suing this company and have contacted Channel 2 News to do a news story! PLEASE NOTE: According to reviews, Houston Air Comfort (also doing business as Royal Air) in the LAST 2 MONTHS, has FALLEN THROUGH 7 CEILINGS! Has been sued by ex-employees for NOT paying them time worked and the company has a record of being sued by multiple parties. If you want to join in on the class action lawsuit, please contact me right away.
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Additional Business Information
Hours   We are open 24hrs Phone   (832) 334-5959 Address   12718 Woodworth Drive
Cypress, TX 77410
Website Email
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