Nichole M.'s review of Totally Furniture

Totally Furniture

Preferred Members
Furniture Bank Factory Outlet
5.0 star rating 117 miles
LA Contempo / Sofabed Center
5.0 star rating 2379 miles
La Popular Furniture
3.5 star rating 2387 miles
Reeds Furniture
2400 miles
         
Customer Reviews & Ratings
Complaint Posted 6/1/2020
. 1
. 0
Total Waste of Time and Money
My credit card was charged almost $300 on May 15 for an order I placed the day before. I received an email that the item would ship by May 22. On May 24, I contacted them to ask what the actual ship date was. Sarah with Home Shopping Malls/Totally Furniture said that the manufacturing company was experiencing delays due to limited warehouse staff but would get it out as soon as they could. No one ever answers the phone when you call, so email is the only method of communication. When I spoke to the manufacturing company directly, they told me that the issue is not with limited warehouse staff, but that the Totally Furniture website had "overpromised" the item (i.e. stated the item was in stock when it, in fact, was not). According to them, it wouldn't be ready to ship for another until 2 weeks. I contacted Sarah again and demanded a full refund, including the $40 they charged for shipping. I asked that her supervisor reply to my email. I expect that the situation will only get worse from here. I can't think of anything else to do to hold this rediculous company accountable for their actions!!
 
 
 
Was this review helpful? (1)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (818) 926-4455 Address   13351-D Riverside Drive #650
Sherman Oaks, CA 91423
Website   http://www.totallyfurniture.com Email   info@totallyfurniture.com
Contact   Eddie Ben-Abraham Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.