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Review 9/2/2010
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This vendor acted very unprofessionally and cancelled a long term contract of over ten years via fax to their client, and without the benefit of a telephone call to the client to discuss their issues, before making the decision. The client waited all day for a scheduled visit for service that never occurred. Once the client contacted the president of Chem Free LB, they were advised that the 10+ service contract was cancelled due to hurt feelings the president of Chem Free LB had regarding not being asked to take part in a large bid process four years prior. While the pest control services offered by Chem Free LB were excellent, as were the service technicians who serviced the client account, the unprofessional conduct as stated above is not acceptable to any client desiring to work with a professional pest control company.
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