5/17/2010 9:20 AM (PST)

Karim, I attached their BBB report above for you to view and have mixed reviews if you would like to take a look.

5/17/2010 9:55 PM (PST)

Mari Check the Five star vanlines reviews the are the same people they exactly done the same thing with me to hostage my stuff and raise the price,same thing they have done with other people under five star name.

5/18/2010 10:21 AM (PST)

Karim,

You can file your complaint with the BBB and also with the Federal Motor Carrier Saftey Administration who is the regulatory agency whom licenses them. You can reach them at this link:
http://www.fmcsa.dot.gov/

5/22/2010 11:05 PM (PST)

Mari thank you for your guidance I appreciate it.

5/24/2010 2:15 PM (PST)

Your welcome Karim!

8/13/2010 6:34 PM (PST)

VERY BAD MOVING EXPERIENCE.
Received Cost estimate, which more than doubled at time of pick up.
Time estimate of 7 to 10 days from time of pick up (July 23rd)
is now Aug 13th, with no definite date for delivery,
likely it will be over a month before we get the furniture delivered
, if we ever do.

do we have any recourse?
After they had loaded the furniture they then gave the new estimate
which was double. I asked them to remove furniture at this point and they
then stated it would cost me 500.00. while on phone with My wife to discuss,
they just left without a word. 3 days later they called asking for payment.
We ended up paying by check, they called back a week later, stating they had lost check; after I stopped payment on the check, an hour later they called to say they found the check. 3 days later another person called stating they needed the check now. We said we had mailed it , I got confirmation of receipt. They called back and once again apologized. This is very frustrating, I feel like we are being held hostage. :-(

8/15/2010 11:44 AM (PST)

Sorry to hear that,you need to file complaint with BBB and also with lots of web site on Google when you type in OVERNIGHT VANLINES you will see lots of site has negative reviews about them so register your complaint with them for the sack of others.