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anyone else experience dishonest business practices from Mainline?
Category: Business
Tags: Movers, moving and storage
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9/3/2010 7:39 AM (PST)

anyone else get scammed by these deceptive unethical people?

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9/3/2010 10:25 AM (PST)

Mainline is Accredited by the Santa Barbara BBB with an A rating.
Agency: Dept. of Transportation
License Number: 1198091
Status: Active

The following grid displays the number and responses to complaints over the last 36 months:

No. of Cmpl Type of Response
0 Making a full refund, as the consumer requested
1 Making a partial refund
8 Agreeing to perform according to their contract
2 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered
0 Unassigned
11 Total

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional insurance for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 400 Virginia Avenue, SW, Washington, DC 20024, or calling (888) 368-7238.

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3/12/2011 3:47 PM (PST)

Yes. I got scammed by this company as well. I have a website dedicated to exposing this company's lies and how they treat their customers. If you want to post your story, by all means, please feel free to send me a message.

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