Adam M.'s review of

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Tompkins Flooring
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Review Posted 4/10/2019
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Horrible Customer Service - Shipment Arrived Damaged and Fast Floors Did Nothing! Stay Away
Fast Floors policy is to pay in advance. AFTER paying and the shipment is on the way, they alert you that you have 15 minutes to inspect the shipment for damage. Well, the shipment arrived and we met the shipper at our dock. We requested the shipper wait while we inspected the pallet and he refused. We noted it on the bill of lading. Within 15 minutes we uploaded video and pictures to Fast Floors of the damage AS WE WERE UNPACKING THE PRODUCT. Almost every piece was broken, all in the same location and it was poorly packed for being shipped halfway across the country. Even after calling and emailing several people at Fast Floors, we did not receive a response for more than one week, only to hear they were denying our claim because the damage was not noted on the bill of lading. Who does business this way, always blaming others for their mistakes (poor packaging, poor customer service)? Answer: Fast Floors. Bad customer service always loses - Stay away!
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Hours   Phone quote hours are Monday through Friday 9:00AM to 6:00PM EST. Website quotes 24 hours a day, sev Phone   (800) 498-1750 Address   P O Box 23476
Oakland Park, FL 33308
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