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Kareo Billing Services
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I am one of the owners of Davenport Medical Clinic, in Davenport Oklahoma. We re-opened this clinic after it had been closed almost four years, and we have been open since June of 2011.
We made the switch to Kareo Billing Services in July of 2012. I have heard industry stories of problems and delays when changing from one billing company to another, so we had a few concerns going into the process.
Many billing companies can handle the normal day-to-day work flow, but we brought a significant amount of baggage to the process. Our previous biller had significant gaps in posting received checks in the billing system, so our patient Accounts Receivable was in bad shape. There were significant problems with claims that had not been corrected and re-billed. There had been a lack of feedback on problem issues…. and without realizing the problem, we had been committing errors over and over again.
From the start, the Kareo team that was working with us went into a full court press to get our account cleaned up. Communication immediately improved, and we initially had a weekly meeting to review the positive things that had been corrected and the areas to continue working on.
Our billing collections increased the first month we started with the Kareo team, and have continued to grow from that point. It’s not only the higher percentage on initial claims, the rebilling of past problems, but the feedback process identified several things that we were not billing for and are average/$ per patient has increased.
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