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DISAPPOINTING
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I've used Kareo for over three years through a sub-contracted Billco. Recently decided to bring the billing in house and tried twice to connect with sales people from Kareo to set up my own account to continue to use the software. They scheduled appointments and didn't follow up with making the appointments....not once, but both times. Apparently, they don't want new business. I like the software, the merchant vendor and the scheduler, but this is ridiculous customer service. No, this is non-existent customer service. It would be better if I had just been told they were not interested in my business and saved me the time from the beginning.
Carole M.
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Business's response - by Stephanie Y.on 6/14/2016
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Hi Carole –
Thank you so much for the feedback here on TrustLink and I’m sorry you had to write a post here to get a response – that is unlike us! We spoke to our head of software sales and he was going to reach out to you today to see how we can help you. Thanks again for the heads up and we will take a look at how we missed your requests so that any holes in the process can get fixed.
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