George L.'s review of Total Body Experts

Total Body Experts

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Customer Reviews & Ratings
Complaint Posted 8/10/2020
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DO NOT BUY! YOU'VE BEEN WARNED!!!
This place is awful. DO NOT PURCHASE!!! We bought a bike back in February that was damaged. We just wanted a bike to use so we tried to forget about it since it wasn't too bad of a dent. Then we purchased a console to attach to the handlebars. However, the handlebars that are on the bike that they sold us don't actually have the holes where you're supposed to attach the console. It looks like 2 of them were filled in for some reason? Getting in touch with Total Body Experts is an absolute nightmare. We've spent hours and hours and hours trying to get in touch with them via chat, phone, and email. My fiance would spend hours waiting in the chat queue only to get bumped off when she was next in line. We finally got in touch with someone on the phone a few months after we purchased the console. They said that they understood the issue and would send us replacement handlebars. After almost 2 months, we still haven't received the handlebars or any update regarding the status. We received an email response and it seems like we're starting from scratch again. No coordination among customer service. They have no idea what's going on. That was a couple of weeks ago and now we still can't get in touch with them. At this point we really just want a refund so that we can get rid of this $2k paperweight go buy a bike from another company. This is the worst customer experience I've had in my life.
 
 
 
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Additional Business Information
Hours   Customer Service Open Monday-Friday 9am to 5pm PST Phone   (866) 203-5770 Address   12909 Cerise Ave
Hawthorne, CA 90250
Website   http://www.totalbodyexperts.com Email   marc@totalbodyexperts.com
Contact   Marc Erickson Other  
 
 
 
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