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How long do I wait to receive item I bought online? Smokingstick.com
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8/27/2010 1:12 AM (PST)

I bought something online and I was told it was shipped out the next day via USPS from Tampa, Florida. One week later, I contacted an almost illiterate online customer support rep who told me that they just got items back in stock and that I would receive it on Thursday and now Thursday is over with. I am getting worried that this might be a scam company but I don't want to rush to conclusions! Q: How long should I wait to receive the items purchased? And besides the credit card company who else should I report them to? http://store.smokingstick.com/default.asp is the website I made purchase from.

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8/27/2010 9:29 AM (PST)

Hi Charles,

If you're uncomfortable, I'd recommend contacting your credit card company and disputing the charge. You don't want to wait too long and then be out of luck. I've linked the company's reviews above under "View Reviews". They seem to be mostly negative, so you might want to check them out. Also, the BBB that covers Miami gives the company an F rating, which is the lowest rating we give. You can view the full report here:

http://www.bbb.org/south-east-florida/business-reviews/general-merchandise-retail-by-internet/smoking-stick-in-miami-fl-92020338

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