Venise W.'s review of Community Tax

Community Tax

Customer Reviews & Ratings
Complaint Posted 7/1/2019
. 1
. 0
Don't use them. Once you've paid, good luck trying to reach someone
Over the last three (3) months I have left 7 messages for Brian McFanel(?), Escalations Manager, begging him to please escalate my case or call me or send me to someone who can help. To date, I have not received any return call from ANYONE. I'm hoping that a negative review will get someone's attention, so I can get my 2018 taxes filed and stop the penalties. The person assigned to my file, I'm told, got sick, but no one bothered to take over her workload, of if they have, they haven't finished my taxes. I got a letter from the IRS requesting that I please send in my taxes. I needed to change my taxes to include my grandson, but no one has called me to make the change. I'm totally screwed.
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Hours   Monday - Friday 8:00am - 8:00pm
Saturday 9:00am - 5:00pm
Sundays by Appointment
Phone   (877) 971-3232 Address   6232 N Pulaski Road, Suite 300
Chicago, IL 60646
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