Christine W.'s review of

Customer Reviews & Ratings
Complaint Posted 5/9/2011
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Review 5/9/2011
Giving this company one star is far too generous (zero stars was not an option). The website appeared legitimate, and I used poor judgement in not reading reviews prior to making a purchase with them. I a significant amount of time and money, picking out the right flowers, entering the billing and shipping information. After making numerous attempts to follow up with the company as to why there were no flowers received even 2 days after the anticipated arrival date, I finally got a call back from a customer representative. As someone in customer service, (and using restraint and patience I never knew I personally had), I politely requested to speak with her supervisor. Finally after waiting on hold for 40 minutes, I (still politely!) told her I was extremely disappointed in how I paid for this product, never received it, and never was informed that anything was wrong. The supervisor was extremely rude- to an extent that it was difficult not to take her attack-like defense mode, personally. I have never experienced this extreme lack of concern for one's customers before in my life. In fact I set up this account for the sole purpose of warning others. Do not give this company your money! They will scam you, and do not even care to EARN your money, rightfully. Upon further research (unfortunately, after the purchase), I could only find bad reviews and ratings for this company. There system works by them outsourcing their orders (online) to local florists, and negotiate the cost down due to the volume. This results in last minute orders not going through- and of course the consumer (under the assumption from their website that they do same day delivery) won't know that their order was processed ONLY in them paying for it, but never receiving the services. The flowers that are delivered (a fraction of the large quantity of orders they actually take), are much smaller and cheaper than what they present in their pictures on the website. It is a scam.
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Additional Business Information
Hours   Internet Based 24/7 Phone   (800) 777-1911 Address   2127 Westwood Blvd., Suite 200
Los Angeles, CA 90025
Website Email
Contact   Daniel Kaufman Other  
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