Janet A.'s review of LegalZoom.com


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Complaint Posted 12/30/2015
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SLOWWWW help with Statement of Information
Legal Zoom indicated that they'd filed my Statement of Information with California on Oct. 9th. I never received a filed copy. Consequently, we've been operating our business for nearly 3 months without a bank account. When I asked for a copy of the Statement from LZ they sent me the filed Articles of Incorporation...hello?? I finally (in late November) contacted the Secretary of State's office myself and mailed in a check to receive a copy of the filed Statement....State returned my check with a letter stating that the LLC had never been registered and they'd never received a Statement from LZ. LZ's customer care continues to send emails but I'm now completely disillusioned with using them ever again. They have caused me more agony and distress than you can imagine. AND, today, I still have no filed Statement to show a bank. What a mess. Considering that I notified LZ of my concern in late October, I think it's more than reasonable that I"m totally exasperated as January looms. WHAT A MESS!!!!!!!!!
Business's response - by LegalZoomon 1/4/2016
It is very important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. We would like to review your situation further and try to make things right. Please contact us directly via help@legalzoom.com.
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Additional Business Information
Hours   Monday–Friday: 5 a.m.–7 p.m. PT Saturday: 7 a.m.–4 p.m. PT Closed Sundays Phone   (323) 962-8600 Address   101 North Brand Blvd. 11th Floor
Glendale, CA 91203
Website   http://www.legalzoom.com Email   social@legalzoom.com
Contact   Chyna Payne, Social Media Manager Other  
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