patti b.'s review of Lone Star Movers

Lone Star Movers

Customer Reviews & Ratings
Complaint Posted 2/7/2020
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Worst Company Ever
Buyer beware! This company is as UNDEPENDABLE as they come. If you want a company that does NOT price gouge, calls you when the truck is on the way, delivers your boxes in a timely manner, and has friendly representatives to help you resolve any problems, this company is definitely NOT THE COMPANY TO USE. Our experience included an additional $2500 over the initial estimated cost, 14 days for my dads stuff to be delivered to a location 4 hours away (after being told it would be delivered in 2 days on a date they allowed me to pick), a truck too big to be able to deliver to the address we gave (even though they were notified of the limitations when we booked them) which resulted in an offer to 'fix' the problem for another $800, and unknowledgeable, uncaring, and unhelpful customer service representatives. In all of my years dealing with companies for ANY type of service, this is by far the WORST COMPANY I have ever had the misfortune to deal with. How any of the employees can sleep at night knowing how they treat their customers is a testament to how some companies operate solely for the all mighty dollar. If this company went out of business tomorrow, this world would be a much better place. My advice to anybody looking to use this company is to RUN AWAY AS FAR AND AS FAST AS POSSIBLE!
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Additional Business Information
Hours   Phone   (188) 827-75010 Address   4653 Leston St 75247
Dallas, TX 75201
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