Tammy B.'s review of Move On Van Lines Transportation, Inc.

Move On Van Lines Transportation, Inc.

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Customer Reviews & Ratings
Complaint Posted 7/19/2010
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Review 7/19/2010
STAY AWAY...They are con artists. Jim convinced me to trust him. He promised me and even wrote on my quote in all caps no hidden charges. The moving day was full of hidden charges...like the bed boxes I had to pay for that Jim specifically said I would not...and then when we were unpacked I learned that I paid for bed boxes and they did not even use them. My washer was not secured properly and was dented and BROKEN...a $1400 washing macine is destroyed. It weighs 250 pounds. Their insurance people who ignored me for a week finally agreed to pay .60 per pound on a washer estimated weight of 120 pounds because thats their policy. My dryer is badly dented and we had a broken bed, crystal...the list goes on and on. All I asked for was to fix my washer. They did not pack it properly and yet they are not responsible? Jim told me several times I only needed the basic insurance because the movers were proffessional and they would take great care to be sure nothing was damaged on their end. All I had to worry about was what I packed. He is good...very convincing but a total and complete liar. PLEASE dont fall for this companies lies. I was charged so much more for things I was told I would not be charged for the day of the move. My option was to accept it or find a new mover on moving day. No return phone calls when promised, emails go unanswered....it is awful. The moving guys were not regulars, just day hires from other companies even though I was told these were all regular company movers. So, they broke my stuff, lied, were unproffessional, dont return phone calls, emails, and they do not fix or attempt to fix what they broke. Please dont use them.
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Additional Business Information
Hours   Phone   (888) 950-5055 Address   8309 Laurel Canyon Blvd. #108
Sun Valley, CA 91352
Website   http://www.moveonvanlines.com Email   info@moveonvanlines.com
Contact   Yonatan Mesilati Other  
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