Review of Professional Sports Authenticator

Professional Sports Authenticator

Customer Reviews & Ratings
Complaint Posted 9/10/2010
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Review 9/10/2010
Have used company several times in past to satifaction. Was looking to purchase autograph on ebay for wife and submitted item for PSA DNA "QUICKOPINION" service via Collector's Universe website. I submitted credit card information and clicked submit. BEFORE I had even received confirmation from company for credit card payment, I received the company's response in autograph authentication. That was a bit fast I thought, so I compared the time when I submitted the request with the time the response email was generated from "QUICKOPINION" service. It was exactly ONE MINUTE.

If you figure the examiner had to type out the response email and send it, it is rational to deduce the examiner looked at the requested autograph less than 30 SECONDS. When a request was made to management regarding the quality of service the response was "no where does our policy state the time that the service is rendered." What management failed to realize what the complaint entailed was the QUALITY OF SERVICE. Can a true authentication service be done in less than 30 seconds?!?

So, if you are looking for delibrate, meticulous examination of autographs for a well rounded authentication from a third party service, will you go with this company who will examine the autograph of your request in less than a minute or you can go with one of their competitors, GAI or Online Authentics? After once being a dedicated customer of this company, regretfully, I suggest the latter.
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Additional Business Information
Hours   Phone   (800) 325-1121 Address   P.O.Box 6280
Newport Beach, CA 92658
Website Email
Contact   Jackie Curiel Other  
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