Tara M.'s review of Shalloway & Shalloway

Shalloway & Shalloway

Customer Reviews & Ratings
Complaint Posted 2/26/2021
. 1
. 0
Be careful!!
These people should be ashamed. I lost my mother in September 2020 which was a very strange, sad and stressful event. While my sister and I took time to grieve my Grandmother took the role of hiring an attorney. They took her $4000 as a retainer and then did absolutely nothing. They took complete advantage of my 83 year old grandmother AND cost us (my sister and I) to lose out on some of our rightful inheritance, due 100 percent to lack of communication on their end. They were retained by my grandmother in September 2020 and then did nothing for months. It is now February 2021 and we have JUST STARTED the Probate process. We never once heard from the lawyer, Brooke only her rude assistant Sol. It was not until I threatened to fire them and report them to the Florida Bar. Within a day of sending that email I got an aggressive call from the owner Mark on conference call with Brooke... the lawyer that NEVER ONCE reached out to us before this...and only once with my grandma and that was the call to take her information to get money. Mark was frantically asking me who the new lawyer would be almost demanding I tell him and just making me extremely uncomfortable. I had to hang up on them. I am currently working with another lawyer who in a matter of DAYS has accomplished more than this firm has done in 6 months as well as offered me comfort and advice during an extremely difficult, heartbreaking time. Brooke and Sol were incredibly insensitive and rude to me and my sister when we did question the many delays and why they sat on the case for 6 months. They made us feel uncomfortable to ask for help in navigating the next steps. My last straw with them was after they sent us an email stating we needed to have my mothers death certificate amended because of wrong address, which if they had just called my grandmother, their paying client, it could have been resolved almost immediately without even getting my sister and I involved. Instead, for whatever reason, they refused to call her the entire 6 months on the case and put it on us (my sister and I) to figure out while ignoring my sisters (2) emails, asking for some guidance before the deadline to amend came up. They only ended up calling my grandma after I threatened to fire and report them to the Florida Bar to basically "tell on me" completely twisting the entire thing getting my grandma all worked up. They made out with 4 grand for minimal work. Good for them bad for customers!! Avoid this firm at all costs. I am filing a grievance with the Florida Bar.
Was this review helpful? (2)
Send Message to Reviewer
Report abuse
Additional Business Information
Hours   Phone   (561) 686-6200 Address   1400 Centrepark Blvd # 700
West Palm Beach, FL 33401
Website   Email  
Contact   New Contact Other  
© Copyright 2017 TrustLink All Rights Reserved.