Customer Reviews & Ratings
Complaint Posted 3/18/2021
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Shipsurance is a SCAM!!!!
Do NOT use Shipsurance or to mail packages if you care about what you are shipping. I used shippingeasy to purchase postage to send my MSI laptop back to ExcaliberPC where I purchased it for some potential repair work. Shipsurance is the insurance offered by UPS was the shipping company I foolishly chose to use and they damaged the laptop during shipment and admitted they damaged it. Shipsurance says my claim is not valid and they are not paying for any of the damage because I used the original packaging that had MSI on the outside that alludes to the contents. WHAT?????? ARE YOU KIDDING ME? The original packaging is the SAFEST way to package something for shipping (I used the 2 boxes MSI used to ship it to me in the first place with all the Styrofoam and other packaging.) Also, MSI said using the original packaging is the best. Millions of packages are shipped daily with manufacturers name on the box and that makes it ineligible for insurance? That doesn't even make sense!!!! This is the worst excuse I have ever heard for an insurance company not paying a claim. Shippingeasy says they can't do anything about it because shipsurance is a 3rd party company. Meanwhile my very expensive work computer is completely unusable now. And not once did anyone tell me up front I could not use packaging that had the manufacturers name on it. Shipsurance is using the lamest excuse I have ever heard to not pay a damage claim. They are crooks. Do not use shipsurance or - they are both scams. They just take the money and run.
Business's response - by Ariel S.on 3/18/2021
Kim - We are happy to discuss this with you. Please call our office.
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Hours   Monday - Friday 7:30 AM - 4:30 PM PST Phone   (866) 852-9956 Address   21900 Burbank Blvd #100
Woodland Hills, CA 91367
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Contact   Wyatt S. Other  
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