david r.'s review of Total Body Experts

Total Body Experts

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Customer Reviews & Ratings
Complaint Posted 12/21/2020
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Sent wrong item
I order a Stairrmaster on 12-10 from Brian, was told it would ship 5 to 10 days so plenty time for the Christmas present I wanted to use it for. Of course that would of happened IF they sent a Stairmaster rather than a bike I didn't order. I call Brian at 2:30 and was told to give him 5 to 10 min, an hour and a half later after no call, I call back only to be told maybe tomorrow, maybe the next day to get the correct item on a truck. Keep in mind this is 4 days before Christmas. Basically, don't put Total Body Experts (not "experts" in shipping) in charge of Christmas or any other gift giving. In fact they are having a hard time following thru on phone calls. Can I lower my rating to half a star? How about 1/4? Shows up on 1-4-21 Falls apart with a broken chain on 1-5-21 at the 13 min use mark. They say we will "expedite a service call" I find out that means a week and a half. Hey Marc, are you embarrassed that your are president of this circus? BTW 30 complaints on BBB, 30 % resolved.
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Additional Business Information
Hours   Customer Service Open Monday-Friday 9am to 5pm PST Phone   (866) 203-5770 Address   12909 Cerise Ave
Hawthorne, CA 90250
Website   http://www.totalbodyexperts.com Email   marc@totalbodyexperts.com
Contact   Marc Erickson Other  
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