Gary M.'s review of Valley Pros Mobile Auto Detailing

Valley Pros Mobile Auto Detailing

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Customer Reviews & Ratings
Complaint Posted 5/14/2011
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Review 5/14/2011
Background: Only one (1) week after I purchased a nine-year-old German sport sedan, I contacted Craig to arrange a detailing appointment. My car is mechanically sound and not abused, but the interior had never been seriously cleaned. So with a focus on the interior and all the caked-on makeup and other crud all over the controls and other surfaces, I had hopes that a professional detailing would restore the inside of the car to a condition that would allow me to begin making it “my own”. Craig is a friendly, hard-working and busy business man who went out of his way to adjust his schedule to make sure he could fit me in after only a one-week postponement. By the time he and his assistant arrived to render service I had spoken with Craig by phone at least three times and I was confident that he understood my concern about the interior. I really thought the car was in for a “full Monty” inside. They worked on the car for a bit less than two hours (1:30 – 1:45). (Seemed to be in a little bit of a hurry to “get-done-and-get-out-of-here”). Based on the assumption that detailing is all about “the details”, here is the Summary: The car looked, and smelled, very good when they were finished. Driver’s side light tan color shoulder belt was still grimy along the length where you grasp it when buckling up. Residue from a (child’s?) paper sticker applied to the glossy dashboard wood trim was not completely removed. Some areas of smudges (makeup?) on the headliner near the sun visor were not removed. The job included an exterior wash and standard polishing. Cost: $160 + $15 gratuity = $175. My customer satisfaction grade = C+.
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Additional Business Information
Hours   Phone   (951) 970-6099 Address   43162 Corte Tolosa
Temecula, CA 92592
Website Email
Contact   Craig Titman Other  
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