8x8, Inc.

1.8 star rating Rating - based on 52 reviews & complaints
8x8, Inc. is a leading, nationwide provider of cloud communications and computing services for small to medium sized businesses, distributed enterprises and government organizations.  
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8x8, Inc. Categories
Telephone Communications Service
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Customer Reviews, Ratings & Complaints
Complaint Posted 4/9/2021
Truly horrid experience
First, according to FCC guidelines, companies must provide port pin numbers WITHIN 24 HOURS of the request. They took 2 weeks and put my new LOCAL company through hell. Trying to cancel the account has been impossible. I have "chatted" (because y... Read More »
 
 
 
Complaint Posted 4/29/2020
Run Away, Use Anyone Else, Unethical & Deceptive Practices
Demo, sales and original deals are good but afterwards beware. Buried deep in the legal terms in the fine print nobody reads and they certainly don't cover with you during sales is the fact that they will not only hold you to the original term whi... Read More »
 
 
 
Complaint Posted 2/26/2014
Horrible service. Beware. Not recommended.
We recently dumped 8x8 as our VOIP provider. For almost a year, we had repeated dropped calls, missed calls, horrible customer service, lack of information, misinformation, broken promises, etc. To top it all of, we never got the rebates we were p... Read More »
 
 
 
Complaint Posted 12/30/2012
Do not use 8x8, not worth the trouble
Where does one start. Their sales process and demo is great but that is where it ends. Three attempts at implementation for a company VoIP system and three failures. Project management is a joke and support is fragmented at best. If you have call... Read More »
 
 
 
Review Posted 5/5/2012
BC
Highly recommend 8x8 as an IT consultant
I am an IT consultant installing VoIP solutions for small businesses and home offices. After looking at all the big players (8x8, Ring Central, M5, Vonage, Comcast, etc.) I have settled on 8x8 and continue to recommend them. I like their phone op... Read More »
 
 
 
Complaint Posted 3/5/2012
Do Not Trust Them
They sent me equipment to set up a system in my business. I was looking forward to dealing with them. I was told a Tech would set the system up. First they did not say I would need to install the hardware, second they did not say the "Tech" would... Read More »
 
 
 
Complaint Posted 2/11/2012
Do not use them - bad tactics
I was told that my billing was going to be less. It was for one month. The next month it increased 200+ % and continued to increase a few cents each month. I then cancelled my account and they won't prorate the services. Paid for a full month and... Read More »
 
 
 
Complaint Posted 1/20/2012
DO NOT-I REPEAT DO NOT USE 8X8!!!!!!
Our phones have had several different malfunctions over the period of time we have been with 8x8. Our recent major issue started last weekend when more then one person called the customer would get a message that their call could not go through or... Read More »
 
 
 
Review Posted 12/30/2011
8X8 Is all it's cracked up to be
We're a small "self-funded" medical startup launching a revolutionary product in the allergy field. In the birth of a company, and in our case a market, every customer is precious jewel to be coddled and pampered as their experiences with the comp... Read More »
 
 
 
Complaint Posted 11/22/2011
Review 11/22/2011
The worst voice and service quality that we have experiened from any phone company we have been with or heard of, and we have been in business for over twenty years. This is the best way to describe 8x8 "horrible". We joined this IP telephone comp... Read More »
 
 
 
Complaint Posted 9/15/2011
Review 9/15/2011
On 7/29/2011 8X8 INC charged my credit card $257.27 Reference # 0174 Bank of America for an additional year of VOIP phone service.

On 9/9/2011 I received my Credit Card bill and I contacted 8X8 INC and informed them that I wanted their service... Read More »
 
 
 
Complaint Posted 8/8/2011
Review 8/8/2011
I have been an 8x8 customer for several years, the service works good, for which I am very thankful because if you do have a problem there is no one to call--support is by email. My strongest feeling about 8x8 is the lie they advertise about payin... Read More »
 
 
 
Complaint Posted 6/25/2011
Review 6/25/2011
Purchased systems for all my offices. After trying to install several different times with multiple headaches including reaching the people who were supposed to help us install we gave up and went back to landlines. I now have 4k worth of phones t... Read More »
 
 
 
Review Posted 5/19/2011
Review 5/19/2011
I went through a 2 month process of picking a VOIP service for my business to save money on our phone system. The best company by far was 8x8 so we decided to get going on the process of switching over from landline to VOIP. Our sales person RAMI... Read More »
 
 
 
Complaint Posted 4/20/2011
Review 4/20/2011
We were told after purchasing this product and service that it's not recommended for customers with radio internet. 'Too bad for you' was my answer from 8x8. Their solution was for me to sell my new phones on Ebay. I spent over $600 trying to upgr... Read More »
 
 
 
Complaint Posted 4/15/2011
Review 4/15/2011
The customer service of this company is absolutely terrible! After having ongoing telecom issues on our toll free lines since the day we have had them ported, we finally got them ported back to our old vendor. They charged us and the old vendor wa... Read More »
 
 
 
Review Posted 3/26/2011
Review 3/26/2011
Our business has been using 8x8 VOIP service since July 2009. We have four offices in three states and one office in Mexico. Our initial contact was to reduce the expense of communicating with our Mexican office.
Once we became familiar with the... Read More »
 
 
 
Complaint Posted 3/21/2011
Review 3/21/2011
Don't ever bother with this one of the worst quality services that I've ever had. But, if you want the worst call quality, slow response for technical problems or sometimes unable to fix your problem for weeks, and want to enjoy the headaches and... Read More »
 
 
 
Complaint Posted 3/17/2011
Review 3/17/2011
Save yourself money and a huge headache by staying far far away from this company! If you show any signs of interest their sales people will call and call you until they have you hooked. After that you are on your own with their horrible service,... Read More »
 
 
 
Complaint Posted 3/7/2011
Review 3/7/2011
Tried out phone system but the system would not work properly. Tech Support suggested trying a new router which they sent me and I had my IT guy install.
While trying to get phones to work properly I received 2 extensions on the free trial period... Read More »
 
 
 
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Additional Business Information
Hours   Customer Service: Monday - Saturday, 5:00 AM to 9:00 PM PDT; 888-898-8733 Phone   (408) 727-1885 Address   810 W Maude Ave
Sunnyvale, CA 94085
Website   http://www.8x8.com Email   rvanbrunt@8x8.com;jcitelli@8x8.com
Contact   Robert Van Brunt Other  
 
 
 
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