Gary P.'s review of 8x8, Inc.

8x8, Inc.

         
Customer Reviews & Ratings
Complaint Posted 9/15/2011
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Review 9/15/2011
On 7/29/2011 8X8 INC charged my credit card $257.27 Reference # 0174 Bank of America for an additional year of VOIP phone service.

On 9/9/2011 I received my Credit Card bill and I contacted 8X8 INC and informed them that I wanted their service cancelled. That I did not authorize them to charge me for another year of service and that I wanted them to refund the charge.

I was informed that I could cancel the service but that they would not offer a refund.

I had previously notified the company that I did not want their service anymore and was informed that I had signed up for a year and that I had to complete the year’s service.

This is outright theft to charge my Credit Card for a service I did not request and as soon as I see the charge and request they cancel the service and refund the money they say sorry no refunds.

I have disputed this charge with my Credit Card company, filled a complaint with the FCC Reference # 11-C00331056, and filed a complaint with the BBB.

However with the way they ignored me when I wanted to cancel their service before and charged me for yet another year of service I want to make sure that everyone who is thinking about choosing 8X8 INC (packet 8) as a VOIP service provider to just run away from them instead.
 
 
 
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Additional Business Information
Hours   Customer Service: Monday - Saturday, 5:00 AM to 9:00 PM PDT; 888-898-8733 Phone   (408) 727-1885 Address   810 W Maude Ave
Sunnyvale, CA 94085
Website   http://www.8x8.com Email   rvanbrunt@8x8.com;jcitelli@8x8.com
Contact   Robert Van Brunt Other  
 
 
 
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