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Business's response - by Big State Industrial Supplyon 10/19/2012
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John,
This is Roger Schmidt, the same Big State Customer Service Rep you have dealt with for the last week since you initiated contact. Below is an account of the facts as they pertain to your account:
Big State employs no salesman. An order was submitted to us on Mr. Wagstaff's behalf, by an independent marketing firm. Our shipping dept contacted Mr Wagstaff on 4/2/12 at which time he stated all items on invoice were correct and he wanted the order shipped on a 30 day open billing.
The invoice became due on 5/4/12. We received no payment. We called once a week for a month until we finally reached Mr Wagstaff on 6/6/12. He stated that he was able to purchase the merchandise cheaper locally and had already returned the merchandise.
We continued calling for the next three months. We left multiple messages, but never received a call back. On 9/10/12 we received a letter from Mr Wagstaff that he had returned the order in April. The following day we sent a letter stating that we never received his return. We gave him until 9/17/12 to locate the merchandise for return or provide a Proof of Delivery.
We have yet to receive the order Mr Wagstaff claims he returned 6 months ago.
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