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Review 7/27/2009
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I have not submitted a complaint to the BBB yet, as I am still working with Elite to resolve the issues. This company used to be rate a B only a year ago and now they are C-. Get ready for all the financial mess they will tell you they are in. I caution anyone considering window replacement with this organization. Signed contract 7/08 work not started until 3/09. First crew breaking windows on the inside of our home to remove windows, never covered anything requested a second crew. The damage done to our home is amazing both inside and out requiring another contractor to fix their work. It took them three days to remove one window and totally damaged the stucco outside then claimed they could not have caused the damage when it was not damaged prior. Windows not installed flush to the house, screws that don't go through the wood but come out the sides, dry wall damage beyond repair has to be replaced, indoor moulding used on the outside of the house. Not to mention the amount of glass and clean up required of us that they refused to do, had to pay to have the house professionally cleaned.
The folks making decisions about what you are telling them is wrong treat you like you don't know what you are talking about and they never come to your home themselves to see the damage and getting a phone call back is impossible. I have completely redone my home over the last 5 years and this is the worse company I have ever had any work done by. They give you what you think is a fair deal then it costs you thousands extra to fix the mess they created, this company should not be in the window business. Pay more with someone else in the end you will be glad you did.
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