Ramesh M.'s review of Exclusive Auto Logistics

Exclusive Auto Logistics

         
Customer Reviews & Ratings
Complaint Posted 1/28/2010
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Review 1/28/2010
We signed contract and my car supposed to be picked up on December 27th (Sunday) 2009 and no one showed up and this business is closed so can’t reach anyone or no one updated me about what is happening. My move was from California to Maryland.

Anticipating every thing happen as planned I purchased three tickets to fly to MD on Monday. Monday (December 28th)came my wife decided to drive the car to Maryland since she has time as I had to start my new job on Tuesday(December 29th) so I flew with my son to MD and my wife had to cancel her ticket and drive the car to drove to Maryland from San Francisco. You guys decide how the drive could be in winter driving through Midwest.

Got call from Carlos (Sr. Transport Coordinator) on Monday after my wife dropped me and my son at the San Francisco airport and set on coast to coast drive. Carlos lame excuse is they don’t work on weekends to update me on what is going on with the scheduled pickup. He also said the truck driver didn’t update Carlos. I was thinking, didn't you just say you don’t work on weekend (you liar) so you may have not answered the call on Sunday. I don’t know what kind of business they are doing. So in short they don’t care for the customers.

Stay away from them.
 
 
Business's response - on 4/29/2010
We apologize for any inconvenience caused to you and your family.You did have a contract with us with a first available date of 12/27/09 and due to the fact that it was December and not many carriers were working because of the holidays, we didn’t have a carrier on that specific date, it didn’t mean we couldn’t locate a carrier for you on any other day, but you decided to cancel the order and you were issued a full refund.
 
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Additional Business Information
Hours   MON-FRI 10:00AM-6:00PM EST. SAT 11:00-2:00PM EST. Phone   (877) 363-4120 Address   8660 W Flagler St #103
Miami, FL 33144
Website   http://www.exclusiveautologistics.com/ Email  
Contact   New Contact Other  
 
 
 
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