Fergus G.'s review of GreenGeeks

GreenGeeks

Preferred Members
5.0 star rating 0 miles
Elizabeth Shutters
4.8 star rating 0 miles
Tax Network USA
3.8 star rating 0 miles
Just Fabulous
2.7 star rating 0 miles
         
Customer Reviews & Ratings
Complaint Posted 3/9/2011
. 1
. 0
Review 3/9/2011
I recently purchased a Fully-Managed Virtual Private Server (VPS). When I asked why my mail server was intermittently unresponse, level 3 tech support responded that he didn't know why that would be. This is not an acceptable answer for fully-managed hosting. After multiple contacts by email and phone, I got their attention. They reported, as I suspected, my VPS was being hosted on an overloaded physical node. They then told me that the node had been stabilized. Next day I attempted to use the VPS and it was unresponsive. When I finally was able to get to my control panel, it reported a 2-minute load average of over 8, a sure sign that the physical node was badly overloaded. After repeated contacts, including reporting that it took me 7 minutes (timed) to load cPanel on an idling VPS, I was promised I would speak to a manager within 20 mins. That did not happen. I received an email promising I would speak to a manager within 2 hours by email. That did not happen. I received a further promise that I would speak to a QA team rep and separately another promise I would speak to a manager. That hasn't happened either. When i inquired about all the specifics for activating my 30-day purchase guarantee, no questions were asked. No attempt to determine my reasons or whether I was unsatisfied were made. I note also that GreenGeeks.com only posts glowingly positive reviews of its service on its site. I would put more faith in all the recent reviews here. With regret for our tattered relationship, I must review this business as one to be consistently avoided.
 
 
 
Was this review helpful? (6)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Monday - Friday 8:00am - 5:00pm Phone   (877) 326-7483 Address   1158 26th Street, Suite 446
Santa Monica, CA 90403
Website   http://www.greengeeks.com Email   trey@greengeeks.com
Contact   Trey Gardner Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.