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Review 9/21/2011
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Just purchased the electronic pet door. This is my second electronic door from them. (My first purchase was in 2003 and the customer service was objectionable then too.) This new door is a replacement. The collar failed within days. I have sent a tech support request via the Hi Tech Pet website inquiring about a replacement collar. No response (duh, really?) after several days.
I called the customer support number and as a person at High Tech Pet picked up the receiver I could hear that my call was immediately and deliberately hung up on. World class customer service? Ha! Don't insult the world with this claim!
High Tech Pet customer service?? -- yeah, right. Once they have your money you become their sucker.
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