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No customer service
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I sent this email first:
Hello High Tech Pet !!!!
We have had your electronic door for about 2 years and we used to love it. However we have often had headaches with the collar due to battery failure, parts and pieces falling out etc…and we have stopped using the automatic door.
At this time we have three of your Microsonic 3 plus collars that are not working again which is why we have given up on the door. I was excited to see on your website that you have a new collar and I was hoping to swap out our three older collars for three new ones and try to use the door again.
In addition, we have the battery charger kit that we don’t need. When we purchased the unit we also purchased the battery charger kit thinking we needed it and never got around to returning it. May we exchange the battery charger kit (charger, battery, charging station & AC Adaptor) for the automatic door with new the battery charger sold for the new and improved collar?
Customer service has always been GREAT to replace the collars as they have broken and we are hoping that continues. The fact that I have purchased three collars to make sure one is always working bugged me because the collars are not cheap.
You offer innovative products and I am pleased to see you are improving technology to enhance your products performance. We are hoping to once again start singing the door’s praises to friends and family now that a new collar is available. We look forward to hearing from you.
I was told they have a one year warranty and since my purchase was past one year the answer is NO. bascially the basic response i am not certain they read my email so i sent this email:
Your product is obviously not quality if i have had to purchase three colors so one worked at all times.
I want your new collar.
To simply replace my collars again is pointless.
I purchased the collars over a year ago but they have all been replaced and now they don't work again and I don't believe it has been a year. Do you keep track of your warranty replacements?
I ordered off your website so you have my order in your system.
My request to return charger and collars so i can have a reliable functioning door is not over the top. The time and money spent cleaning carpets because the door didn't open for my pet has made me loose my patience.
I am asking for some flexibility and hope you can discuss this and accept my collars back in exchange for a new collar and charger for new collar.
again the answer was NO. REALLY !! The collars have not lasted for a year and i would like to try their new color but refuse to spend $50 again for a collar when i have 3 already!!! Not even a proposed compromise! just a NO.
Crazy! well i took the collar to a specialist and they were able to get it working but this has left a bad taste in my mouth. Careful !!!
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