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Review 9/15/2010
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Wow! And not in a good way. I am just plain flabbergasted at how the owner Jeff speaks to his unhappy customers. I bought a new Jacuzzi in February and had it installed in March. The levers for the lift were defective. It took several calls and a few arguments with Jeff to get them to admit that this was a manufacturer defect and not "my fault". Yes , Jeff tried to blame it on me. And this was after I had been told by two of his employees that it was a known defect. Unbelievable. Jeff yells at you and blames you until you just give up. I paid full price for a scratched up spa that after 4 months finally has a lift that lifts correctly. The spa was only partially accessible during that time. My big party came and went before the repair was completed. No compensation for my inconvenience was offered. In fact Jeff felt that I jerked him around. I paid in full and did not receive the full value. I'm such a bad customer?
On the other hand his sales rep Jim Bogart is outstanding. It's just too bad he doesn't work at a better place. It does explain the 5 star comments prior to my 1 star in the previous reviews on insiderpages. I hope this helps someone avoid being jerked around by Jeff.
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