Jennifer W.'s review of Overnight Prints

Overnight Prints

Customer Reviews & Ratings
Complaint Posted 8/4/2012
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Terrible service -- they make no effort to get the job right
BE WARNED. I ordered bookmark favors for my wedding. As a test, I ordered 100 bookmarks, the smallest quantity possible for OFF-SET printing. When the bookmarks arrived, they looked good, so I re-ordered another 100 of the exact same order. The re-order arrived and looked terrible -- grainy, pixelated & the paper stock was thinner. It was also packaged in 2 separate envelopes of 50 each. I emailed Overnight Prints, and they replied that "printing irregularities" sometimes occur & they would re-run the job. When the re-run arrived, it was just as terrible as the previous batch -- exactly as terrible. At first, I couldn't understand how a printing fluke could randomly happen twice. Again, it arrived in 2 envelopes of 50 each. I finally realized that the bookmarks had been DIGITALLY PRINTED, NOT OFF-SET PRINTED, which is what I paid for! Digital printing can be done in quantities as small as 50, whereas the minimum quantity for off-set printing is 100. Although I had paid for the more expensive off-set printing, they had run my job on a cheaper digital printer & cheaper paper -- twice. That's why the quality was noticeably worse that my original "test" order. When I notified Overnight Prints to tell them about their mistake & to ask them to correctly print my order on the OFF-SET printer, they said they don't reprint orders more than once, so I could only get a refund. They customer service rep also mentioned that they are not in the same facility as the printing factory, so they have no idea what goes on in the factory. As a graphic designer who has worked with many printing companies across the country, I was astonished at the poor quality & crappy service. Overnight Prints does NOT care about getting the job done correctly & makes no effort to retain customers. Because their prices are cheap, they only care about volume. I will never use them again, nor would I recommend them to anyone. I took my business to, where they have an art technician examine your files to make sure they will print properly, AND they send you an online proof -- BEFORE they charge your credit card! Don't trust Overnight Prints with any important jobs.
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Hours   Monday - Friday: 5am - 10pm PST Saturday & Sunday: 7:30am - 5pm PST Closed holidays Phone   (888) 677-2000 Address   P.O. Box 15390
Irvine, CA 92623
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