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Horrible Customer Service and Poor Packaging!
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I am an artist that has many items printed that I resell including bookmarks, notecards and postcards. Though my current printer (Nextdayflyers) was fabulous... they did not have a loyalty program like Overnight Prints. So after I received there printing
samples (which arrived packaged well and printed well) I decided to give them a try. I made three orders with them in a month. WHAT A MISTAKE. First order... postcards and notecards came poorly packaged. The postcards were miss-printed and warped. Second order...
I ordered 2000 notecards. 30+ cards were damaged due to poor packaging and the sent me only 750 wrong sized envelopes. After a 35 minute wait on the phone... I finally got to talk to manager Bree. She was not only RUDE but said that she cannot do anything
about the damage to the notecards and postcards... even after I emailed them photos of the damage. She did say that she will resend me the 2000 envelopes that I was to get in the first place. Well... received the envelopes yesterday and I am still 100 short.
I am still waiting on my final order with them and dread what I will get. If you want poorly packaged items that result in shipping damaged... wrong count on ordered items... long wait to talk to customer service... and once connected to customer service rude
conversations with a manager.. this is the company for you! If you are looking for properly packaged items, nice and quick customer service and 100% happy experience... I would do business with Nextdayflyers or GotPrint. They may be a little more money without
the loyalty discount ... but keep in mind you cheaper is not always better. You get what you pay for!
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