Catherine R.'s review of Plumbing Experts, Inc.

Plumbing Experts, Inc.

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Customer Reviews & Ratings
Complaint Posted 4/29/2010
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Review 4/29/2010
I feel this company did a very poor job at replacing the flaps in both of our toilets...the job was rushed and enough money was spent to replace the "guts" of both the toilets. They also play with the price. The ask if you have a coupon and I would not answer that question over the phone. When the man got here and wrote up how much it would be, he got very annoyed when I showed him the coupon after the quote. I would NEVER use them again as both toilets are running again after a short time. Find another company...
 
 
Business's response - by Joseph W.on 5/5/2010
Hey Catherine, I'm in charge of customer satisfaction at the Plumbing Experts. I read your review and want to apologize for you not having a good experience with us. You wrote that your toilets are still running ... was the repair no good? We have a 100% satisfaction guarantee and warranty all of our work. If its not working I'd be happy to send someone out, either the same technician or a different one if you aren't comfortable with the original technician. We offer a variety of coupons on our website. There's no reason for a technician to be upset about a coupon. Whether you use a coupon or not has no effect on their or anyone's compensation at the company. I strive to have all of our customers have a great experience. Your experience is the exception, not the rule. Please contact me and let me know how we can fix this. Joseph Winke Vice President Plumbing Experts (561) 368-5111 customercare@plumbingexperts.com
 
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Additional Business Information
Hours   Full Service Plumbing Service 7 days a week from 8am to 5pm. No extra charge for Saturday or Sunday Phone   (561) 368-5111 Address   1060 Holland Drive, Suite B
Boca Raton, FL 33487
Website   http://www.plumbingexperts.com Email   joe.winke@plumbingexperts.com
Contact   Clement Winke, Jr Other  
 
 
 
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