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8 Months and still waiting
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It's now been 8 months since I initially applied with Prudent Law Group and paid my $3495 fee (spread out over 2 months with post dated checks per their OK).
So far:
- applied in February/ docs sent in via prepaid FedEx
- a few calls and emails at first asking for financial info, multiple times asked for the same info
- contact from a transaction coordinator asking for the same info again
- in March I asked for a status, got an automated email response
- in April I asked for a status, got an automated email response, then I got a call from a different contact saying that the original person was no longer there.
- In late May I asked for a status, got an automated email response
- In mid June I asked for a status, got an automated email response
- In late June I sent a copy of a letter that I had received from my lender about loan modification, and I called and PLG and was told not to respond
- On July 30 I asked for a status, and received an automated response
- In early August (or there about) I posted on the PLG my frustration, and received a call from a third person a few days later saying that they would look into my file
- So far no other contact has been received.
UPDATE 09/26/2012: Prudent Law group called me last week and connected me with my lender via conference call. During the conversation with my lender, the spokesperson asked me who the other person was - they had no idea who Prudent Law Group was, which tells me that PLG had been doing bascially nothing.
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Business's response - on 8/30/2012
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Dear Arturo P. Based upon the information in your review, I have queried the Prudent Law Group database and am contacting you to confirm your identity. This information is confidential and without feedback from you, at this point, we cannot confirm it without your cooperation. Thank you for your comments to the Trustlink system regarding your association with Prudent Law Group. We apologize for the disappointments you mentioned in your review regarding your contract. It is our goal to provide not just excellent service, but superior service to all clients we are honored enough to do business with and exceed the expectations of our Clients nationwide. Please be assured that we have shared your comments with our leadership team, along with the appropriate management, as feedback such as yours is taken very seriously. As demonstration of our commitment to excellence and our clients, your file is being carefully reviewed and audited. We have attempted to contact you several times at the number provided us in our database and have not been able to make contact with you. Please contact Denise Williams at 949-202-1933 at your earliest convenience so that we may confirm your identity and come to a mutually amicable resolution to your issue.
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