ja584's review of Shiekh Shoes

Shiekh Shoes

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Customer Reviews & Ratings
Complaint Posted 10/20/2010
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Review 10/20/2010
I would not recommend this company to anybody! Ordered on 10-6-10 (order # xxx848) and did not receive nor hear anything for 14 days! When order finally arrived (10-20), only 1/2 of it was there along w/a letter stating the other half was being cancelled. When i contacted C/S I recieved the exact opposite! I recieved a line of rude people who were unwilling to help me. And a manager who told me they would not be accepting any orders from me nor will they resolve the issue! Wow, wheres the Customer Service? I would spend the extra money and buy elsewhere in a heartbeat before dealing w/this company again.

 
 
Business's response - by www.ShiekhShoes.comon 10/22/2010
The customer was indeed denied any further orders with Shiekh Shoes. The reason being that she used profane names towards Shiekh Shoes staff. After the CSR could not handle the customers vulgar insults she was transferred over to the CSR Manager. The CSR Manager attempted to explain to the customer the process and policy of reordering and the reason why she was not communicated in regards to the item that was sold out, the letter stated for the customer to place a new order with a code for free shipping and 10% off and to contact the web orders department after placing the reorder. The customer refused to cooperate and before hanging up she called the CSR Manager a profane name. While the conversation between the CSR Manager and customer was happening the Web Director was present listening to the conversation. The customer did call back and spoke with the Web Director where he attempted to compromise with the customer. The customer was not cooperating. Shiekh Shoes sent her a return label for her to send the partial shipment she received back to our warehouse free of charge for any inconvenience we may have caused once the item is received Shiekh Shoes will refund her the funds. A full refund was given back to the customer for the not in stock item that was not shipped. The order did not take 14 days to be delivered. It took 9 business days to process the order including transportation and delivery.
 
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Additional Business Information
Hours   Phone   (888) 574-4354 Address   4083 East Airport Drive
Ontario, CA 91761
Website   Email   James_Chavez@shiekhshoes.com
Contact   James Chavez Other  
 
 
 
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