Pam G.'s review of Shoecity.com

Shoecity.com

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Customer Reviews & Ratings
Complaint Posted 7/8/2010
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Review 7/8/2010
I purchased a pair of Sketcher's Shape Up shoes in early May. When I noticed the metal loop (grommets) coming free from the shoe, I immediately contacted Sketcher's whom requested I return them (for exchange) to the vendor from which I purchased the shoes. I had sent Sketchers the pictures of the shoe & they clearly feel they are defective and will replace them. The procedure dictates that I still make the exchange through the company that I made the purchase through. I forwarded all the correspondence from Sketcher's to Shoecity.com and they have decided that a 30 day warranty is up and there is nothing they will do for me. Sadly, the manufacturer will make the exchange yet Shoecity.com decides to ignore me & the defective shoe. I will NEVER do business with a company that doesn't understand customer service & satisfaction. I give this vendor ZERO stars!!!!!!! They failed miserably.
 
 
 
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Additional Business Information
Hours   Phone   Address   4949 Walnut Grove Avenue
San Gabriel, CA 91776
Website   http://www.shoecity.com Email   info@shoecity.com
Contact   Other  
 
 
 
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