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Review 5/13/2010
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This smokers savior is a RIP OFF......They can't even refund your money back and won't talk to u after they promise to over night it in two days talked to manager Jana and Jessica and customer service reps are so rude.....DON'T BUY!!!!DON'T BUY NOT WORHT THE TROUBLE U WON'T BE SATISFIED ANYWAY!!!
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Business's response - by Smoker's S.on 6/16/2010
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Melissa, Hi my name is Scott and I am the Customer Service Manager at the corporate office for Smoker's Savior. I read every complaint about us on the BBB complaint board and respond to them all, if need be. Your complaint is very disturbing to me and I would like to rectify the situation. We do not purposely withhold refund. If a refund check was to be sent to you we will send one off to you via UPS ASAP. I do need to get your information so I can look into your account and see what is going on. Please email me at info@smokerssavior.com or you can call me when you get a moment. Thank you, Scott M. Customer Service Manager Smoker's Savior 866-520-0522 ext 100 (corporate office number not Customer Service)
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