Joy S.'s review of The Kitchen Connection

The Kitchen Connection

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Customer Reviews & Ratings
Complaint Posted 2/9/2011
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Review 2/9/2011
Please proceed with extreme caution before contracting with this company to do your kitchen remodel!!! It is difficult to even find the words that can express how dissatisfied and frustrated my husband and I have been with the services of this company.
In 2006, we contracted with the Northern California office in Hayward, CA to remodel our kitchen. We paid approximately $30,000 to The Kitchen Connections to redesign and remodel our kitchen. Approximately 21/2 years after the completion of our kitchen, our LG Hi Macs countertop developed a huge split in the seam...The cause was the fact that they had placed the seam directly over the top of our dishwasher so over time the heat and steam above created a split in the seam....a BIG failure in design. We made numerous calls over a period of 6 months just to have the office dispatch a technician to assess the damage and determine what would be needed to repair. Although, the President of the Company in Northern California did acknowledge responsibility for the design flaw which was covered under our Service Contract Guarantee, they never honored any of the numerous commitments they had made for a service repair visit. Despite actually physically driving to the Hayward office location and meeting with Dave, all promises were just basically lies. Dave was in the process of permanently closing business in Northern California all l the while that he was making promises to honor our service warranty. During our final conversation with Dave he informed us that he was closing up business but that the Southern California office in Gardena, CA would honor all outstanding service issues for Northern California. To date, after numerous calls and messages left for George Steinkamp, the Company's owner, no calls have ever been returned and our kitchen countertop still remains cracked....it seems to be impossible to reach anyone at all with this company much less anyone with accountability to honor their service guarantee.....NOTHING BUT MAJOR FRUSTRATION FROM THE KITCHEN CONNECTIONS...A 1 STAR RATING IS BETTER THAN THIS COMPANY DESERVES....STEAR CLEAR AT ALL COSTS.
 
 
 
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Additional Business Information
Hours   Phone   (310) 715-6301 Address   20969 Cabot Blvd
Hayward, CA 94545
Website   http://www.thekitchenconnection.com Email  
Contact   George Steinkamp Other  
 
 
 
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