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Review 10/15/2009
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I took a computer to this UPS location to be shipped. I asked the clerk to review the unsealed package. He checked out, said it looked good, taped it up and sold me 600 worth of UPS insurance.
The computer arrived completely destroyed. This was an ebay item, so it caused me many problems in the ebay and paypal network. The receiver filed a UPS damage claim and UPS denied it saying it was packed by me and the store and that I had no choice but to take it up with Mario the store manager since these UPS stores are independently franchised.
This has been going on for over a month. UPS keeps denying the claim saying it is in the hands of the franchise. I last spoke with mario on 9/18/09 and he told me UPS was reviewing once again and he would get back in touch in 24-48 hours. That was well over a week ago and I feel I am being ignored. I am a consumer who shipped and insured package. I took the stores advice on how to protect this item. They told me it was okay and I would be safe if i purchased extra insurance.
Based on what I have heard it would have taken a tremendous amount of force to break the casing on this computer. Now they are doing everything in their power to ignore the claim. It is unethical and wrong to sell insurance on something if it cannot be insured. They tell me I need to BUY insurance to protect my item and then they deny the claim saying i packed it. If they cannot insure a self packed item they have no business selling insurance.
Read more: http://www.consumeraffairs.com/delivery/ups_damage.html#ixzz0U3euLYOr
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