Rhopil H.'s review of Ultra Fragrances, Inc.

Ultra Fragrances, Inc.

         
Customer Reviews & Ratings
Complaint Posted 7/1/2011
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Review 7/1/2011
Very disappointed in Customer Service follow-through and wobbly return policy. Purchased a fragrance six weeks ago and when I received it there was barely any scent. It was a bottle of Creed for $143.90. I contacted them, received a Return Authorization --but it's been 5 weeks and still no credit. Their return policy on their site states a refund will be made if returned within 30 days. However, once you receive your order confirmation--the return period shrinks to 14 days. I happened to get it in before the 14 day period. As of today, because I've had to chase them down they said they will NOT give me a refund, partial refund or store credit saying the box is damaged and the fragrance has been "overly" used. Both statements are untrue as I packed, insured and returned the product personally via USPS. The only offer was to take back the product or they'd destroy it. I feel ripped off and deceived by them.
 
 
 
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Additional Business Information
Hours   Phone   (866) 772-3687 Address   1580 Oakland Road Suite C-108
San Jose, CA 95131
Website   http://www.ultrafragrances.com Email   felicha@ultrafragrances.com
Contact   Felicha Bogroff Other  
 
 
 
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