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Review 6/2/2011
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From Buyer - David Kalana
6/1/2011 20:24 MDT
woome.com is an online chat service, and charged me for 3 months use. I selected this to test out the service.
However, I did not want the service to repeat bill my PayPal. So, I canceled the recurring billing relationship on PayPal.
The problem now is that I PAID for the service, but they are not allowing me to use the service, having revoked my access.
It is unlawful to force anyone to incur repeat billing - one should be in control of ones own money. A service like this has no right to take my money, then refuse service, just because I canceled my recurring billing.
I want a full refund.
I have located the WooMe support and billing numbers, but I do not have resolution of my complaint.
You can contact WooMe on the following numbers:
United States and Canada: 310-570-2145
United Kingdom: 0207 558 8258
Europe: +44 207 558 8258
Alternatively, you can write to us at:
Billing Woo Media Inc.
11751 Mississippi
Suite 150
Los Angeles, CA 90025
From Buyer - David Kalana
6/2/2011 11:30 MDT
The person who I contacted today was beligerant and obnoxious and unapologetic about the retention of my funds. He would not listen and talked over me throughout the call, not allowing me to state that they do not have the right to keep money and deny services just because a customer chooses not to have recurring billing.
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