|
Business's response - on 1/27/2012
|
|
We certainly do not forget to inform clients about our billing process and we have protocols in place to assure that our service and terms are clearly explained during the initial sales call.
We follow our protocol very strictly. Every outbound call we make to potential customers is recorded. Our protocol requires our agents to adhere to a sales script which describes in detail the terms of our service and billing procedure.
Our Quality Assurance department carefully analyzes the data and audio recording of the verbatim section of our sales script. They listen to each and every call, verifying that our sales agents have followed all the necessary steps for a successful sale. If the QA team detects any deviations from the script, or, if the person we contacted did not have the proper authority to make decisions on behalf of the business, the call is failed and no account will be created.
We understand that our sales and billing process are not optimal for every client; however, they are perfectly legitimate and do not involve “scam” activity of any kind.
|