24-7 Ride

1.5 star rating Rating - based on 23 reviews & complaints
 
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Customer Reviews, Ratings & Complaints
Complaint Posted 6/11/2024
TERRIBLE CUSTOMER SERVICE!!! UNETHICAL, FRAUDULENT BUSINESS PRACTICE AND FRAUDULENT CHARGES!!! DO NOT BOOK THEM!!!!!
TERRIBLE CUSTOMER SERVICE!!! UNETHICAL, FRAUDULENT BUSINESS PRACTICE AND FRAUDULENT CHARGES!!! DO NOT BOOK THEM!!!!! Review of 24-7 Ride Pending review TERRIBLE CUSTOMER SERVICE!!! UNETHICAL, FRAUDULENT BUSINESS PRACTICE AND FRAUDULENT CHARGES!!!... Read More »
 
 
 
Complaint Posted 8/7/2023
Stay AWAY! This company is a scam!
This company has zero credibility. I had a ride home from LAX scheduled and then confirmed by them 24 hours prior to the pick-up, but they no-showed and left me and my family stranded at night. I tried calling them when I hadn’t heard from a drive... Read More »
 
 
 
Complaint Posted 3/17/2023
DO NOT USE THIS COMPANY!!!
I made a reservation with this company a week prior to my trip out to CA for a 3-day Wedding event. I not only completed all the online reservation, I spoke with the office to confirm everything was done correctly. I was scheduled to be picked up... Read More »
 
 
 
Complaint Posted 9/25/2022
Awful. Horrible. Never choose this company
I scheduled a ride for a pick up from the airport at approximately 10 AM on a Sunday. After scheduling my appointment, I realized that I wanted to cancel because I had changed my plans. Within 30 minutes I called the company and a rude person on t... Read More »
 
 
 
Complaint Posted 7/23/2022
WORST SERVICE IN THE WORLD
Facts: From home to Airport Scheduled pick up time 14:00 Hrs, driver arrived 14:40 Hrs Driver's text at 13:45 Hrs: "ETA 14:30 Hrs", just like that. 45 minutes waiting on the phone for customer service answer. Company charged TIP without any autho... Read More »
 
 
 
Complaint Posted 9/20/2021
24-7 DO NOT DEPEND ON THEM TO PICK YOU UP!!
I made arrangements for 24-7 to pick up my family of 7 and take us to LAX. They sent us an email the night before cancelling our ride to the airport. We didn't see it, so all 7 of us are waiting and waiting for our ride that never came. My husband... Read More »
 
 
 
Complaint Posted 9/3/2021
THIS COMPANY IS THE WORST!! DO NOT USE THEM!
We arranged and received confirmation for transport to and from SNA (John Wayne) and while we are waiting for pickup, my boyfriend sees that they sent an email cancellation that morning. We had no time to secure other transport with out missing ou... Read More »
 
 
 
Complaint Posted 8/10/2021
24-7 RIDE .. THE WORST TRANSPORTATION COMPANY IN THE WORLD !!!!
24-7 RIDE ....this company and the worst company with which I advise you not to make a reservation. she is not honest and does not respect the contract. it made me lose a lot of money without my being able to be reimbursed. she ruined my trip and... Read More »
 
 
 
Review Posted 11/25/2019
24-7 DONT Ride
Arranged a pick up at LAX after long flight from UK. I am a disabled veteran, progress through the airport was slow due to passport control, security and waiting for luggage. We rang the office, as instructed in our letter from them, we did not ge... Read More »
 
 
 
Complaint Posted 9/6/2019
DON'T USE THIS COMPANY!
If I could give them a negative rating, I would. Firstly, our ride to LAX was supposed to be a shuttle. Nope. We got a car and the poor driver barely got all the bags in. He was an uber driver so most likely subcontracted. Nice guy, and HE gets a... Read More »
 
 
 
Complaint Posted 6/30/2018
COMPLETELY UNRELIABLE AND RELUCTANT TO REFUND YOUR MONEY
There should be a 0 Star Rating. 24-7 RIDE cancelled us at 9:40 p.m. by email and automated call the night before a scheduled 7:00 a.m. pick up. At 10:00 p.m., we were scrambling for a ride to LAX, 90 miles away. We managed to secure a taxi, but i... Read More »
 
 
 
Complaint Posted 8/11/2017
CLICK
I tried to plan a reservation shuttle from LAX to John Wayne Airport, after waiting a man comes on the line and say, very aggressively, "We;re booked for the day!CLICK!"and hung up one me. Read More »
 
 
 
Review Posted 12/14/2013
Absolute Nightmare
I asked them to come at 11am to allow time to lax. they came 20 min early - which was okay, but we weren't ready. when we came out of the house at 11 am, the driver was on the phone and looked anxious. I asked if he was okay. he said yes and menti... Read More »
 
 
 
Complaint Posted 11/7/2013
TERRIBLE SERVICE OVERALL and NO COMMITMENT TO ON TIME PICK UP - STRANDED @ LAX NEARLY 2 HOURS - DRIVER LATE!
PICK ANOTHER SHUTTLE SERVICE AND SAVE YOURSELF FRUSTRATION FROM 24/7 RIDE...They claim "Commitment to On Time Service" and "Guaranteed On Time Pick Up" but do not believe it. Check out all the poor reviews on Yelp and others be... Read More »
 
 
 
Review Posted 8/13/2013
Great Experiance
I would just like to thank you for the great customer service that I experienced with your company. On July 25, 2013 my children and I were pleased with the service rendered by driver Jesus from our home to LAX airport. He was running a tad late b... Read More »
 
 
 
Review Posted 7/24/2013
Amazing service with 5 star customer service
My grandmother is ill and needed to get home i have 3 children under the age of 2 and could not get her I called made a same day reservation and she was not only picked up on time they helped her in the car took her bags and even waited for the Am... Read More »
 
 
 
Complaint Posted 7/4/2013
TERRIBLE!
Do not use this service. They didn't even show up to pick up a friend and they were very rude when I called in to ask why. Read More »
 
 
 
Complaint Posted 10/8/2012
Will not try to use this company again
This company is not reliable. I booked round trip transfers for 6 people weeks in advance of a family vacation. The pick-up time was to be 6am on a Sunday. I was called by 24/7 at 8pm the night before and was told they could not pick us up at 6am.... Read More »
 
 
 
Complaint Posted 9/8/2012
DO NOT USE THIS COMPANY!
Our shuttle was an hour late picking us up. I tried to call the company, but they do not open until 8 am. A message said to call the driver listed on the reservation, but there was no driver or phone number listed. We got a call from a woman sayin... Read More »
 
 
 
Complaint Posted 3/14/2012
Unreliable company- I'm shocked they're still in business
Do not choose this company! They are unreliable! The arrival there was great. It was the departure where there were issues. I called the company to tell them we were outside waiting. I spoke with Jennifer. She said she'll call the driver and call... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (888) 700-1222 Address   12402 Ranchwood Road
Santa Ana, CA 92705
Website   Email   sales@24-7RIDE.com
Contact   Other  
 
 
 
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