Complaint
Posted 12/1/2011
|
1 Review
|
 |
0 Question
|
|
143 Profile Views
|
 |
0 Answer
|
|
Trustlinker since 12/01/11
|
|
|
|
|
|
|
Chat sales receive orders from hackers/spoofers
|
|
I have been a Lunarpages customer for about 5 years. This week a hacker/spoofer got my information and bought 2 domain names behalf of my name. I don't know how he got my information, but I called the support and they sent the account to default s... Read More »
|
|
|
|
|
|
|
|
Review
Posted 7/23/2011
|
|
1 Review
|
|
0 Question
|
|
|
192 Profile Views
|
|
0 Answer
|
|
Trustlinker since 07/23/11
|
|
|
|
|
|
|
Review 7/23/2011
|
|
Lunarpages dedicated has provided excellent service and reliable servers for my business. I believe those who order Shared servers expect a little too much for the extremely small price they pay. Lunarpages dedicated servers are reliable and affor... Read More »
|
|
|
|
|
|
|
|
Complaint
Posted 1/26/2011
|
|
1 Review
|
|
0 Question
|
|
|
162 Profile Views
|
|
0 Answer
|
|
Trustlinker since 01/26/11
|
|
|
|
|
|
|
Review 1/26/2011
|
|
On 1/26/11, Lunarpages Hosting charged me to renew a domain name. I had purchased a domain name and hosting plan with Lunarpages in 2009. Before it came time to renew in 2010, I received notice that it was going to renew. I called Lunarpages (and... Read More »
|
|
|
|
|
|
|
|
Complaint
Posted 12/2/2010
|
|
1 Review
|
|
0 Question
|
|
|
184 Profile Views
|
|
0 Answer
|
|
Trustlinker since 12/02/10
|
|
|
|
|
|
|
Review 12/2/2010
|
|
In 2007 I registered a domain with LunarPages as part of their "Free Domain for Life" offer. LunarPages has renewed this domain for me every year since then at no charge pursuant to the offer. This domain was set to expire again in October of 2010... Read More »
|
|
|
|
|
|
|
|
|
|
Review 9/27/2010
|
Mr. Keil,
The credit did indeed post to my account on 9/29/10. Thank you for your attention to this matter and your quick response and resolution. I’m sorry it had to come to this level to resolve but I did make several calls to your company prio... Read More »
|
|
|
|
Business's response - by ChadRon 10/12/2010
|
|
Upon further investigation of this account we determined that it was indeed set up fraudulently without Ms. Simon’s knowledge. Coincidentally, a full refund in the amount of the charge and requested here in this complaint ($124.75), was provided t... Read More »
|
|
|
|
|
|
Complaint
Posted 9/27/2010
|
|
1 Review
|
|
0 Question
|
|
|
194 Profile Views
|
|
0 Answer
|
|
Trustlinker since 09/27/10
|
|
|
|
|
|
|
Review 9/27/2010
|
|
I have seen alot of changes with lunarpages over the 10 year span with them,I dont think its for the best, One thing is hours change for shared Websites is 7:00 to 7:00 and none of the techs can even do alot after that time due to no access to oth... Read More »
|
|
|
|
|
|
|
|
Complaint
Posted 6/10/2010
|
|
1 Review
|
|
0 Question
|
|
|
194 Profile Views
|
|
0 Answer
|
|
Trustlinker since 06/10/10
|
|
|
|
|
|
|
Review 6/10/2010
|
|
Lunar Pages is the worst hosting company we have ever been with. In the last 2 years we have had nothing but problems with their services. Issues come up over and over again and their hosting service is very unstable. Their customer service is als... Read More »
|
|
|
|
|
|
|
|
|
|
Review 2/8/2010
|
|
I have been with Lunarpages for a few years. They suck. I have had my account suspended 3 times as they tried to extort more money out of me. I run a small site that does not get much traffic. They claim I am using too many resources and they need... Read More »
|
|
|
|
Business's response - by ChadRon 2/26/2010
|
|
After contacting this customer and explaining our position, we are unable to issue a refund for this account. The claim that he was not informed isn’t true. The customer has confirmed that he received the support ticket that we sent to him at the... Read More »
|
|
|
|
|
|
|
|
Review 1/29/2010
|
|
This company put a fradulent charge on my credit card for $127.35. I had never heard of them before and never authorized the charge. I had to call my bank and cancel my card because they stole the number. When I called them and asked them to refun... Read More »
|
|
|
|
Business's response - by ChadRon 2/26/2010
|
|
Company's Initial Response - Posted 02/08/2010
The amount of $19.95 sought after in this case was refunded to the customer the same day this complaint was filed. Ashley, please accept my apologies for this not being handled properly the first ti... Read More »
|
|
|
|
|
|
|
|
Review 12/10/2009
|
|
Do not give this fly-by-night company your credit card info. Cannot emphasize this enough. This company is engaged in bank fraud. Read the contract closely. They will renew their contract with you every year, even if you provide written notice a m... Read More »
|
|
|
|
Business's response - by ChadRon 2/26/2010
|
|
While we cannot control internet fraud, we do take it very seriously. Any existing or potential customers should thoroughly read our Terms of Service Agreement (http://lunarpages.com/legal) regularly or prior to creating an account with us. This A... Read More »
|
|
|
|
|
|
|
|
Review 3/12/2008
|
|
I was only with them for a couple of months (1/08 to 2/08) but it was a horrible tech support experience. I'm spoiled with about 7 years of great support at Crystaltech.com but they are Windows only and I needed LAMP. I wish I saw these reviews be... Read More »
|
|
|
|
Business's response - by ChadRon 2/26/2010
|
|
Hello Jim,
Unfortunately I was not available when this issue occurred for you. Our policies and procedures have had many reviews and changes since this time. I know this does not correct the issue you had 2 years ago; however, if in the future yo... Read More »
|
|
|
|
|
|
|
|
Review 1/13/2008
|
|
I would give this company a negative 5 stars if that was possible. This company gave me the worst customer service experience in my entire life!!!! They curse at me, hung up on me repeatedly and threatened me all because I asked them to refund my... Read More »
|
|
|
|
Business's response - by ChadRon 2/26/2010
|
|
Hello Dr. Tide,
We have made great improvements to our customer service division. In January 2008, we had different individuals working in our support division that are no longer with our organization; some for the same issues you have describe... Read More »
|
|
|
|
|
|
|
|
Review 1/8/2008
|
|
Lunarpages hosting has done right by me for a number of years. I had big issues with my previous web host and the staff and support crew at Lunarpages helped rescue me from them and has given me quality support ever since. There has been occassion... Read More »
|
|
|
|
Business's response - by ChadRon 2/26/2010
|
|
Hello Sid,
Thank you for the kind words. We take customer service very seriously and are always looking to improve it. My support staff members are some of the best technicians available. We also have different levels of support to handle any i... Read More »
|
|
|
|
|
|
|
|
Review 11/22/2007
|
A word of warning.
This company is run by a group of young people who at times lack the professionalism and concern for their hosting clients' accounts. They have been known to go into their client accounts and delete or modify files without n... Read More »
|
|
|
|
Business's response - by ChadRon 3/2/2010
|
|
Hello DavidMe,
I have read through your review here and your diagnose-me site. While my response will certainly not help with the issues you had in the past, I would like to mention that we have made drastic changes in our levels of support.
... Read More »
|
|
|
|
|
|
|
|
Review 9/13/2007
|
|
Support has been efficient. I have only had to use the support a couple of times when my site was initially setup. Downtime occurred once or twice so far, but only for a short period of time (less than 20 minutes). One time was, however, during a... Read More »
|
|
|
|
Business's response - by ChadRon 3/2/2010
|
|
Hello,
Thank you for your review. I think that since the time of this post (Sept. 13, 2007), you will find that our support department has increased dramatically in the level of service we provide.
We hope that your experiences with us have co... Read More »
|
|
|
|
|
|