Complaint
Posted 3/20/2021
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1 Review
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Trustlinker since 03/20/21
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POTWIN, KS
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Do Not Use
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I used Weslend Mortgage several years ago and they were great. I started a refinance in December 2020 and it is no mid March. Communication sucks. Forget about actually talking it is all texting or emails. Try to call and they won’t answer the pho... Read More »
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Complaint
Posted 2/8/2021
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1 Review
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0 Question
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Trustlinker since 02/08/21
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RAMONA, CA
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Horrible
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Do not use these guys. We are currently on day 193 of our refinance. Yes. You read that right. Our loan officer (Lori) mishandled our file and is absolutely terrible at communicating. I have never dealt with someone so incompetent at their job. Sh... Read More »
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Complaint
Posted 8/13/2020
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1 Review
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0 Question
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0 Answer
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Trustlinker since 08/13/20
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POTWIN, KS
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Terrible customer service - very unprofessional
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We were told it could take up to 45 days to close and that was almost 4 months ago. Eric Reque, Octavio Zamora & Autumn Barraza were unprofessional. We provided all documentation asked for in a timely manner. No communication from them unless we r... Read More »
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Complaint
Posted 5/15/2020
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1 Review
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0 Question
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Trustlinker since 05/15/20
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OCEANSIDE, CA
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Complaint
Posted 8/12/2019
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1 Review
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0 Question
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Trustlinker since 08/12/19
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WALDORF, MD
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Not as Advertised!
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When I contacted them I shared with them that I had previously had a bad experience with refinance in the past dealing with terms constantly changing. Originally I was given a GFE stating that I had to bring $300 and some odd dollars to closing. A... Read More »
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Review
Posted 1/14/2019
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1 Review
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0 Question
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Trustlinker since 01/14/19
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HENNIKER, NH
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Josh and Westlend are Pros
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We started with Rocket loan and by day 5 the process was getting confusing and we were always assigned another customer rep when they could not explain or answer questions. We reach out to Josh and Westlend financial and his 1st call to us was on... Read More »
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Fast & Easy Refinance!!
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I recently refinanced my home and closed escrow in less than 30 days. The process was painless, easy and required very minimal paperwork. Josh Trejo was very knowledgeable and updated me throughout the entire process. He's great! I will definitely... Read More »
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Business's response - on 5/26/2017
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Thank you for your feedback Rose. We work hard to make mortgage easy. Thank you for choosing the team here at Lenox Financial for your refinance. We look forward to working with you again on any of your future mortgage needs. Read More »
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Customer Friendly Refi
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Timothy Foreman was my loan officer for the refinancing my home. He was very professional and extremely helpful especially in dealing with my lack of technology skills. This is the second time I have used Lenox Financial(WesLend) for refi and I wo... Read More »
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Business's response - on 5/15/2017
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Thank you for your valued feedback Sam. We are thrilled that we were able to assist in refinancing your home. Thank you for being a return client and continuing to choose Lenox/WesLend Financial. Read More »
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Review
Posted 4/25/2017
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1 Review
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0 Question
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Trustlinker since 04/25/17
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FORT WORTH, TX
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Quick, Simple Process As Advertised
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Timothy Foreman was the person who handled my refinancing. The process went smoothly and quickly, about three weeks. Both Timothy and Kathy answered all my questions promptly. I highly recommend Timothy for the any loan in the future. If I purchas... Read More »
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Review
Posted 3/14/2017
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1 Review
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0 Question
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0 Profile View
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Trustlinker since 03/14/17
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RIVERSIDE, CA
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Loan Process
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We had a great experience with our loan officer Josh Trejo. He answered all of our questions in a timely manner and provided us great knowledge while going through this process. We would highly recommend him for loans!! Read More »
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Review
Posted 11/16/2016
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1 Review
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0 Question
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Trustlinker since 11/16/16
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LAUREL, MD
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Lenox Provided Very Easy Refinance
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We contacted Lenox based on a radio ad, and found their services lived up to the advertising. Timothy Foreman worked on our refinance, quickly developed quotes for multiple options, and was very efficient at processing the mortgage and excellent w... Read More »
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Complaint
Posted 11/4/2016
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1 Review
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0 Question
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Trustlinker since 11/04/16
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EL DORADO HILLS, CA
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Mistakes made...shifted Blame
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The process went fairly well but issues arose that ended up costing me more than originally discussed. When these issues arose the company made those usual apologies but simultaneously attempted to blame me for the mistakes. For example, they didn... Read More »
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Review
Posted 11/3/2016
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1 Review
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0 Question
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Trustlinker since 11/03/16
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POTWIN, KS
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The Very Best!
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We have refinanced three times and Lenox Financial was the easiest one. They kept us informed at every step of the process. Tim was always available to answer any questions and the rest of his team were very professional. The process only took two... Read More »
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Review
Posted 10/15/2016
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1 Review
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0 Question
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Trustlinker since 10/15/16
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WESLEY CHAPEL, FL
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Outstanding!
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In the last 12 or so years we have refinanced three times now, taking advantage of a better rate on each occasion. The overall experience with Lennox was truly remarkable. If you are researching your options I have a few pointers.
For starters, n... Read More »
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Review
Posted 9/9/2016
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1 Review
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0 Question
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Trustlinker since 09/09/16
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HELMETTA, NJ
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First Refinance was terrific; second just as good
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This is my second VA refinance with Lenox Financial Mortgage Corp. Both times, I dealt with Timothy Foreman, who is very informative and a pleasure to do business with. Some people are always away from their desk; the recorded message promises to... Read More »
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Review
Posted 6/29/2016
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1 Review
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0 Question
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Trustlinker since 06/29/16
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LONG BEACH, CA
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Complaint
Posted 6/10/2016
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1 Review
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0 Question
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Trustlinker since 06/10/16
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PHOENIX, AZ
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Garbage, don't use
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They change the terms of my loan after I paid 700 dollars for an appraisal. The change in terms would have cost me an additional 8000 dollars out of pocket. They had me transfer the appraisal to a new lender which cost 275 dollar extra. The whole... Read More »
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Review
Posted 12/28/2015
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1 Review
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0 Question
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Trustlinker since 12/28/15
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SAN CLEMENTE, CA
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Excellent Service!
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I just finished a refinance with Lenox Financial and I am very happy with the results and the service! My loan office, Ryan Beacham, was easy to work with and always available to answer my questions. The process went smoothly and the loan closed o... Read More »
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Review
Posted 9/1/2015
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1 Review
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0 Question
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Trustlinker since 09/01/15
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RIVERSIDE, CA
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Great Customer Service!!
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We just finished a VA Refinance with Lenox Financial. Ryan and Kathy were amazing! They were both very knowledgeable and helpful through the entire process. Thank you so much for everything!!!! Read More »
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Review
Posted 7/21/2015
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1 Review
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0 Question
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0 Profile View
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Trustlinker since 07/21/15
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GARDNERVILLE, NV
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