Complaint
Posted 10/10/2011
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2 Reviews
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0 Question
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269 Profile Views
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0 Answer
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Trustlinker since 06/23/10
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Anaheim, CA
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Review 10/10/2011
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I had another issue with billing with this company. After the tsunami, there was a big issue with customer account cancellations by mistake and billing errors. Then, I reactivated my account on June 30th hoping for a month's access. What I got was... Read More »
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Complaint
Posted 5/24/2011
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1 Review
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0 Question
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171 Profile Views
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0 Answer
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Trustlinker since 05/24/11
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Review 5/24/2011
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SE in the past had always been a great game developer in my eyes until I actually tried calling their customer support on an issue of a banned FFXI account. The only information I was given was that the account had been banned for "Irregular Activ... Read More »
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Complaint
Posted 5/14/2011
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1 Review
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0 Question
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163 Profile Views
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0 Answer
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Trustlinker since 05/14/11
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Review 5/14/2011
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I've been hung up by an SE customer service agents twice, and ushered off by in game / forum representatives to other reps that refuse to help in both FFXI as well as FFXIV.
For example...
A few days ago I contacted the SE US customer support ab... Read More »
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Complaint
Posted 4/26/2011
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1 Review
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0 Question
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189 Profile Views
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0 Answer
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Trustlinker since 04/26/11
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Review 4/26/2011
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Like many have said, Square Enix has aweful customer service when it comes to any personal mediums. Calling will get you nearly no result what so ever. After a month of trying to change payment information online (recieving an error that the serve... Read More »
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Complaint
Posted 9/3/2010
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1 Review
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0 Question
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206 Profile Views
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0 Answer
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Trustlinker since 09/03/10
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San Antonio, TX
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Review 9/3/2010
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After spending 30 minutes waiting to speak with a customer representative about not being able to update my payment information, which I consider an excessive amount of time to wait to speak with someone on the phone, he was unable to assist me. H... Read More »
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Complaint
Posted 5/28/2010
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1 Review
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0 Question
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225 Profile Views
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0 Answer
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Trustlinker since 05/28/10
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Park Hills, MO
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Review 5/28/2010
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Square Enix is the worse company I have had to deal with in the arena of customer service. They are rude on the phone and written letters are impersonal and do not address the concern. They are only committed to making money and could care less ab... Read More »
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Review
Posted 4/15/2010
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1 Review
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0 Question
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204 Profile Views
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0 Answer
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Trustlinker since 04/15/10
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Review 4/15/2010
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Square Enix, Inc
The worst customer server and most rude people I have ever had to deal with, I got married in December and decided to take a little break from their mmo FFXI, When I got back I was LM~17 I called the customer service multiple tim... Read More »
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Complaint
Posted 3/8/2010
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1 Review
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0 Question
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251 Profile Views
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0 Answer
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Trustlinker since 03/08/10
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Blacksburg, VA
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Review 3/8/2010
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Slow customer service. They made an unauthorized charge to my bank account. I am currently on the phone trying to inform them of the charge. This is my third time calling and I yet to get anybody. I have waited 40+ each time waiting for someone to... Read More »
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Complaint
Posted 2/1/2010
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1 Review
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0 Question
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249 Profile Views
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0 Answer
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Trustlinker since 02/01/10
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Mission, AZ
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Review 2/1/2010
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I was soloing on blu/bst in crawlers nest when all of the sudden i got an error. I went to relog in and i had LM-17 banned slapped on me. I was banned for no reason. I have been playing ffxi online since 2002. My character stats are viewable here... Read More »
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Complaint
Posted 1/14/2010
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1 Review
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0 Question
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228 Profile Views
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0 Answer
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Trustlinker since 01/14/10
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Review 1/14/2010
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Contrary to what the poster below believes, Assuming he has never had to deal with the horrid that is Square-Enix's Customer Service. Much like Ted's review, my account had been banned for a charge back issued on the credit card my account was lin... Read More »
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Complaint
Posted 4/14/2009
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1 Review
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0 Question
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224 Profile Views
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0 Answer
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Trustlinker since 04/14/09
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Review 4/14/2009
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Square-Enix makes some of the best story based RPGs on the market. However, their customer support is the worst I've ever had to deal with.
Recently (Feb, 2009) I had a billing issue (double billed for monthly services), and I called their suppor... Read More »
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