Total Body Experts

4.7 star rating Rating - based on 482 reviews & complaints
Total Body Experts began with a simple mission in mind. Our goal is to provide unbeatable prices with the best customer service. We are comprised of a team of individuals who have our customer’s best interest at heart.  
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Total Body Experts Categories
Exercise Equipment Sales and Service
Exercise and Physical Fitness Programs

          331546 visitors
Customer Reviews, Ratings & Complaints
Complaint Posted 2/15/2019
Terrible company to deal with.
I ordered my spin bike on 12/17/2018 as of 02/15/2019 the bike still has not shipped. I have made numerous inquiries to TBE and am continually lied to. They do not return calls when they say they will then after calling back they apologize and tel... Read More »
 
 
 
Review Posted 2/12/2019
Jessica
Received my refurbished Keiser M3 this morning and truly, right out of the box it was perfect. All I had to do was adjust the seat and handle bars and was able to ride! I searched for quite a long time for a bike in NYC and was seriously contempla... Read More »
 
 
 
Complaint Posted 1/29/2019
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Very poor customer service
I feel that a lot of these reviews are fake or am I the only who had issues? 1st I will say that the spin bike I ordered was a great bike, BUT it took almost two months to receive it. I ordered the bike on 11/28/2018 for a Christmas gift, I did no... Read More »
 
 
Business's response - by Marc E.on 2/1/2019
Hi Robert, it has been a pleasure speaking with you and we are extremely sorry to hear about this, and even more sorry to disappoint a customer. We would like to do everything we can to improve the service we offer. Your feedback makes us better.... Read More »
 
Review Posted 1/29/2019
Review Posted 1/29/2019 by Joe V.
I called Total Body Experts today and wanted to talk with them about a specific brand of indoor exercise bike the company carried. In ended up talking with Steve Uzan about the particular model I was interested in, which he said was a quality bike... Read More »
 
 
 
Complaint Posted 1/29/2019
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False promises and ZERO communication
If you want a great spin bike that is well built...and you do not need anytime soon...this is the company for you. I ordered the Schwinn AC Performance Plus with Carbon Blue on 11/20/18. Initial contact was awesome. Stephan Uzan was informative an... Read More »
 
 
Business's response - by Marc E.on 2/1/2019
Hi Michael, thank you for taking the time to speak with us directly and describe your experience further. We value our customers deeply and we hope you enjoy your bike for many years to come. Your feedback helps us to improve and provide the very... Read More »
 
Review Posted 1/26/2019
Lucky to find Total Body Experts Before I Purchased My Spin Cycle!!!
I wanted to find out information on two bikes I was trying to decide between, Schwinn and Keiser. I first started chatting online with Steve, the manager of StudioCycles. He was very helpful so I decided to talk with him by phone. He was not pushy... Read More »
 
 
 
Review Posted 1/23/2019
Precor in excellent condition; local delivery team was very professional
We ordered a Precor total body elliptical. The unit was remanufactured and in excellent condition. We received the unit in approx 2 weeks from the time we decided on what model we wanted. The local delivery was with two men as we needed the unit b... Read More »
 
 
 
Review Posted 1/21/2019
Wonderful Experience
Studio Cycles delivered fantastic service over the phone and Steve was wonderful... how often does the General Manager dive right in! Great experience and my wife and I can not wait to get ourselves on the bike and get healthy... COMMITTED!!! Than... Read More »
 
 
 
Complaint Posted 1/19/2019
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(UPDATED) LYING, UNTRUSTWORTHY SCAM ARTISTS WHO TAKE YOUR MONEY & STRING YOU ALONG FOR WEEKS
I unknowingly purchased a used treadmill from this company (their secret "alias" on eBay is "healthylivingfitness" & another alias is "Studio-Cycles"). Had I known which company I was actually purchasing from & had I read all of the bad reviews on... Read More »
 
 
Business's response - by Marc E.on 1/23/2019
We are sorry to hear about this issue. Brandon ordered a machine from an eBay seller we supply. Once his negative review was removed by eBay on the sellers account he then contacted our company (eBay removed the review due to the offensive languag... Read More »
 
Review Posted 1/15/2019
Highly recommended!
Steve was a pleasure to deal with! Very nice and helpful. What a great package. Completely assembled, tuned, calibrated, free replacement parts and Guaranteed for life! Call him, you won't be disappointed. Read More »
 
 
 
Review Posted 1/11/2019
THESE ARE THE PROS
I told Steve what I was looking for and he spent 45 minutes working through each feature of the bike that would best suit my conditions. These guys know their stuff and everything was professionally communicated. Ready to ride. Read More »
 
 
 
Review Posted 1/10/2019
Super Syced for My New Schwinn Cycle Bike
Studio-Cycles were great!!!! Steve was great!!!! He was professional and knowledgeable through the entire process!!!! Read More »
 
 
 
Review Posted 1/3/2019
Awesome so far!
I worked with Chris Birky in sales, he answered all my questions that I had. I do not usually order such large items online but he was really amazing. I ordered the cybex total body trainer on November 29th, still awaiting to receive it and will u... Read More »
 
 
 
Review Posted 12/26/2018
AMAZING!!!
We worked with Steve at Total Body Experts. He was incredibly knowledgeable and helpful!! He was patient and explained the difference between the bikes we had been looking at. I am so much more confident in my purchase decision after talking to hi... Read More »
 
 
 
Review Posted 12/20/2018
Great service Great deal
Stephen was knowledgeable, efficient and helpful. Walked me through the features of the Keiser M3i and and relative value. No sales just the facts. Cant wait to get my bike. Read More »
 
 
 
Review Posted 12/10/2018
Great Service!
I called to gather information about what I needed in a spin bike. I needed a higher weight capacity, and I was concerned about durability. Stephen was very patient and answer all my questions and gave suggestions based on his experience. This was... Read More »
 
 
 
Review Posted 12/9/2018
AMAZING customer service for Nautilus Glute Drive
I worked with Chris and he was so extremely professional and courteous and very personable which always makes a customer feel more appreciated! He answered all my questions as I had a lot and he was able to to communicate so effectively what all w... Read More »
 
 
 
Review Posted 11/13/2018
What A Deal!
Stephen was great as he took considerable time with me on the phone going over options and resultant price changes. He took no issue in discussing the selectorized weight machine I purchased with regard to comparisons of other machines and even wa... Read More »
 
 
 
Review Posted 9/21/2018
Stephan Uzan and Total Body Experts
Buying a spin bike has been more complicated than I could have imagined. Stephen made it easy. He was quick to call me back. Professional and personable. Now I’m eagerly waiting on my Schwinn AC Performance Plus carbon blue. Thanks for helping me... Read More »
 
 
 
Review Posted 8/31/2018
Customer service is great!
Customer service is great! I called them last week for the order placement and their sales rep was friendly and also help me choose the best bike that will fit my needs. So happy to received my order last Tuesday. Thank you guys! Read More »
 
 
 
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Additional Business Information
Hours   Customer Service Open Monday-Friday 9am to 5pm PST Phone   (866) 203-5770 Address   12909 Cerise Ave
Hawthorne, CA 90250
Website   http://www.totalbodyexperts.com Email   marc@totalbodyexperts.com
Contact   Marc Erickson Other  
 
 
 
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